Fitbit SE help - Printable Version

Fitbit SE help - Printable Version

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Pages: 1 2

Fitbit SE help - tjayc - 10-02-2018

Hey guys Im new in SEìng and I tried fitbit charge 2, they sent me replacement but they cancelled the order, is there anything I can do to avoid boxing them? Thanks beforehand.

RE: Fitbit SE help - Jimbo39238 - 10-02-2018

Did they give a reason as to why it was cancelled?

RE: Fitbit SE help - tjayc - 10-02-2018

(10-02-2018, 01:51 PM)Jimbo39238 Wrote: Did they give a reason as to why it was cancelled?

nope they said that they will take the case to a higher support team so... no clue

RE: Fitbit SE help - mothered - 10-02-2018

(10-02-2018, 02:11 PM)tjayc Wrote:
(10-02-2018, 01:51 PM)Jimbo39238 Wrote: Did they give a reason as to why it was cancelled?

nope they said that they will take the case to a higher support team so... no clue

Well, It hasn't been cancelled. They've escalated your claim to the said team.

Wait for their response.

RE: Fitbit SE help - tjayc - 10-02-2018

(10-02-2018, 03:40 PM)mothered Wrote:
(10-02-2018, 02:11 PM)tjayc Wrote:
(10-02-2018, 01:51 PM)Jimbo39238 Wrote: Did they give a reason as to why it was cancelled?

nope they said that they will take the case to a higher support team so... no clue

Well, It hasn't been cancelled. They've escalated your claim to the said team.

Wait for their response.

Alright thanks for the advice, let see what happens

Fitbit SE help - TerabyteGuy - 10-02-2018

(10-02-2018, 03:54 PM)tjayc Wrote:
(10-02-2018, 03:40 PM)mothered Wrote:
(10-02-2018, 02:11 PM)tjayc Wrote: nope they said that they will take the case to a higher support team so... no clue

Well, It hasn't been cancelled. They've escalated your claim to the said team.

Wait for their response.
Alright thanks for the advice, let see what happens

Always happens this means they will email you back asking for the device in return first ,

You can try doing multiple orders since without the method you can just hope and check they won’t cancel it , to be honest they cancel 7 out of 10 so good luck

RE: Fitbit SE help - tjayc - 10-02-2018

(10-02-2018, 05:04 PM)TerabyteGuy Wrote:
(10-02-2018, 03:54 PM)tjayc Wrote:
(10-02-2018, 03:40 PM)mothered Wrote: Well, It hasn't been cancelled. They've escalated your claim to the said team.

Wait for their response.
Alright thanks for the advice, let see what happens

Always happens this means they will email you back asking for the device in return first ,

You can try doing multiple orders since without the method you can just hope and check they won’t cancel it , to be honest they cancel 7 out of 10 so good luck

Any way of avoiding returning it? Thanks edit: yeah they asked for the return ... no solution for that right¿

RE: Fitbit SE help - mothered - 10-03-2018

(10-02-2018, 03:54 PM)tjayc Wrote:
(10-02-2018, 03:40 PM)mothered Wrote:
(10-02-2018, 02:11 PM)tjayc Wrote: nope they said that they will take the case to a higher support team so... no clue

Well, It hasn't been cancelled. They've escalated your claim to the said team.

Wait for their response.
Alright thanks for the advice, let see what happens

You're welcome.

Your next course of action will be based on their response. Please keep us updated when developments come to hand.

RE: Fitbit SE help - AllWrappedUp - 10-03-2018

Just keep us updated here, Fitbit can be a pain in the ass and take multiple tries, but the SE always wins. Wink

RE: Fitbit SE help - tjayc - 10-04-2018

(10-03-2018, 03:27 AM)mothered Wrote:
(10-02-2018, 03:54 PM)tjayc Wrote:
(10-02-2018, 03:40 PM)mothered Wrote: Well, It hasn't been cancelled. They've escalated your claim to the said team.

Wait for their response.
Alright thanks for the advice, let see what happens

You're welcome.

Your next course of action will be based on their response. Please keep us updated when developments come to hand.

(10-03-2018, 10:06 AM)JoshOG Wrote: Just keep us updated here, Fitbit can be a pain in the ass and take multiple tries, but the SE always wins.

They said that I had to return it that there was no way to get a replacement as it was a weird faulty item...

I copy the email "Hi Juan,

Thanks for chatting with me today with regard to your Fitbit Charge 2 that won't turn on.

Before we proceed, we'll need you to ship your product back to our warehouse. Please send your product to:

ModusLink B.V.
Fitbit Returns Center
Smakterweg 100
5804 AM Venray
Netherlands

Please also leave a note stating:
Your name: Juan Lopes
Case: 26923127

In order for this process to move as quickly as possible, provide us with your tracking number as soon as you ship your package. Please understand that Fitbit is not responsible for shipping costs or lost-in-transit packages that were shipped without a tracking number. We'll send your replacement within 5 business days after we get your package at our warehouse.

Let us know if you have any additional questions.

Sincerely,
Ma. Luisa O. and the Fitbit Team "