[Lolber93]

Please tell me, is this document legally binding or is it more related to the internal policy of the site?
https://ibb.co/RpWz43j

It seems as though they've generated It themselves.

There's no declaration, affirmation, nothing of the sort to verify that what you're saying Is true and correct to the best of your knowledge - which holds ground with legally binding documents.

Ok then I will try

[mothered]

Please tell me, is this document legally binding or is it more related to the internal policy of the site?
https://ibb.co/RpWz43j

It seems as though they've generated It themselves.

There's no declaration, affirmation, nothing of the sort to verify that what you're saying Is true and correct to the best of your knowledge - which holds ground with legally binding documents.

Ok then I will try

As per usual, please keep us updated.

[Lolber93]

It seems as though they've generated It themselves.

There's no declaration, affirmation, nothing of the sort to verify that what you're saying Is true and correct to the best of your knowledge - which holds ground with legally binding documents.

Ok then I will try

As per usual, please keep us updated.

Hello Friend! Sad news, I was rejected.
We have reviewed your claim and proceeded with all the necessary checks. Unfortunately, we can not offer you a refund at this time as the carrier confirmed the parcel has been successfully delivered and received at the indicated shipping address.
I think I did everything right with DNA, but they took a very long time to answer. As a result, it was not clear what was otetili ... How do you think, what else can be done? Friends from the forum. Who is reading this text. What are the options?

[mothered]

How do you think, what else can be done?

Request your claim be escalated.

[Lolber93]

How do you think, what else can be done?

Request your claim be escalated.

Thanks for the advice! Can you please advise. How to do it right? Just send an email to them in the usual way?

[mothered]

Thanks for the advice! 

You're welcome

Can you please advise.  How to do it right?  Just send an email to them in the usual way?

Just send an email to them in the usual way?

^ That Is correct.

Specifically request your claim be escalated and reviewed, by a team member on a higher level who was not Involved In the original decision.

[Lolber93]

Thanks for the advice! 

You're welcome

Can you please advise.  How to do it right?  Just send an email to them in the usual way?

Just send an email to them in the usual way?

^ That Is correct.

Specifically request your claim be escalated and reviewed, by a team member on a higher level who was not Involved In the original decision.

Friends, this is some kind of laugh. The issue price is only 800 euros. My acquaintances worked with larger sums, but Zalando seems to be mocking me.
I did everything as previously discussed. And I was told to wait for an answer to the mail. As a result, no one wrote to me for several days, and when I wrote back, they told me that the decision would not be changed, we apologize for the inconvenience.

[mothered]

Friends, this is some kind of laugh. The issue price is only 800 euros. My acquaintances worked with larger sums, but Zalando seems to be mocking me.
I did everything as previously discussed. And I was told to wait for an answer to the mail. As a result, no one wrote to me for several days, and when I wrote back, they told me that the decision would not be changed, we apologize for the inconvenience.

That's pathetic.

As per below, you've complied with their request to confirm nonreceipt of goods, yet they've completely Ignored It. Request your claim be re-escalated and reviewed by another team member In a senior level, and also ask them to clarify why they didn't take the signed document Into consideration.

they sent me a letter where I need to send them a completed Legal Statement document and also attach an identity confirmation document. Has anyone experienced such a process?
https://imgbb.com/RpWz43j

[Usbflasher]

Friends, this is some kind of laugh. The issue price is only 800 euros. My acquaintances worked with larger sums, but Zalando seems to be mocking me.
I did everything as previously discussed. And I was told to wait for an answer to the mail. As a result, no one wrote to me for several days, and when I wrote back, they told me that the decision would not be changed, we apologize for the inconvenience.

That's pathetic.

As per below, you've complied with their request to confirm nonreceipt of goods, yet they've completely Ignored It. Request your claim be re-escalated and reviewed by another team member In a senior level, and also ask them to clarify why they didn't take the signed document Into consideration.

they sent me a letter where I need to send them a completed Legal Statement document and also attach an identity confirmation document. Has anyone experienced such a process?
https://imgbb.com/RpWz43j

They will just ignore him. Zalando.de changed a lot in the last few months. They will now always ask for ID + EE if your account is fresh with no orders. Even if you send them the statement and ID they wont refund you. Even low orders like 500€ wont change anything. Only way to get Zalando.de through is by using good accounts with a few orders. Good times are over.

[mothered]

They will now always ask for ID + EE if your account is fresh with no orders. Even if you send them the statement and ID they wont refund you.

On what grounds will the refund be declined under the above circumstances?