[Imprisma]

Hi, so I ordered a ring for the value of £80 pounds via the pandora website and it was posted through the letterbox due to the pandemic but I would like to SE it I have contacted the company and they sent an automated response and told me to contact the royal mail (postage) so now I have the option of going via Paypal is it likely for me to get a refund. Also baring in mind they have taken payment but it is not showing up in my bank card yet it is showing up in my Paypal transactions. and there was also no confirmation email,

Please advise asap

[Filament]

You can go with Paypal or you can respond to Pandora telling them that Royal Mail wasn't able to help. I would keep Paypal as a back-up until it seems like you've failed with the company directly. What did you tell Pandora when you contacted them?

Also, keep in mind if you SE this, you'll have to SE to get any service for it in the future. Not sure if Pandora offers services like free cleaning, but the ring will most likely tarnish eventually.

[mothered]

I have contacted the company

What exactly did you tell them?

[Imprisma]

You can go with Paypal or you can respond to Pandora telling them that Royal Mail wasn't able to help. I would keep Paypal as a back-up until it seems like you've failed with the company directly. What did you tell Pandora when you contacted them?

Also, keep in mind if you SE this, you'll have to SE to get any service for it in the future. Not sure if Pandora offers services like free cleaning, but the ring will most likely tarnish eventually.

thank you for getting back to me I said to them that the ring did not arrive they send an automated response and it's not very helpful I have tried calling they do no pick up the call so I have opened a Paypal dispute it is a bit weird because they did not send me a confirmation email or anything just took the payment.

[Filament]

You can go with Paypal or you can respond to Pandora telling them that Royal Mail wasn't able to help. I would keep Paypal as a back-up until it seems like you've failed with the company directly. What did you tell Pandora when you contacted them?

Also, keep in mind if you SE this, you'll have to SE to get any service for it in the future. Not sure if Pandora offers services like free cleaning, but the ring will most likely tarnish eventually.

thank you for getting back to me I said to them that the ring did not arrive they send an automated response and it's not very helpful I have tried calling they do no pick up the call so I have opened a Paypal dispute it is a bit weird because they did not send me a confirmation email or anything just took the payment.

Give Paypal that information - you tried to contact Pandora and they will not respond to you. Only automated messages. Escalate the dispute to a claim when you can. Did they provide a tracking number for the order?

[Imprisma]

You can go with Paypal or you can respond to Pandora telling them that Royal Mail wasn't able to help. I would keep Paypal as a back-up until it seems like you've failed with the company directly. What did you tell Pandora when you contacted them?

Also, keep in mind if you SE this, you'll have to SE to get any service for it in the future. Not sure if Pandora offers services like free cleaning, but the ring will most likely tarnish eventually.

thank you for getting back to me I said to them that the ring did not arrive they send an automated response and it's not very helpful I have tried calling they do no pick up the call so I have opened a Paypal dispute it is a bit weird because they did not send me a confirmation email or anything just took the payment.

Give Paypal that information - you tried to contact Pandora and they will not respond to you. Only automated messages. Escalate the dispute to a claim when you can. Did they provide a tracking number for the order?

the problem is that when I ordered only the money was taken and the ring was delivered no emails at all no confirmation email no tracking nothing so as far as I was concerned I didn't even know if I had ordered other then it being on my Paypal

[Filament]

thank you for getting back to me I said to them that the ring did not arrive they send an automated response and it's not very helpful I have tried calling they do no pick up the call so I have opened a Paypal dispute it is a bit weird because they did not send me a confirmation email or anything just took the payment.

Give Paypal that information - you tried to contact Pandora and they will not respond to you. Only automated messages. Escalate the dispute to a claim when you can. Did they provide a tracking number for the order?

the problem is that when I ordered only the money was taken and the ring was delivered no emails at all no confirmation email no tracking nothing so as far as I was concerned I didn't even know if I had ordered other then it being on my Paypal

That's not a problem - that's great!
They have no proof they sent it to you. You haven't received a single email from them. No tracking, nothing. How long ago did you order?
You should tell them you ordered XX many weeks ago, package still hasn't been received. They charged you but haven't given any confirmation of it being shipped or even processed.

[Imprisma]

Give Paypal that information - you tried to contact Pandora and they will not respond to you. Only automated messages. Escalate the dispute to a claim when you can. Did they provide a tracking number for the order?

the problem is that when I ordered only the money was taken and the ring was delivered no emails at all no confirmation email no tracking nothing so as far as I was concerned I didn't even know if I had ordered other then it being on my Paypal

That's not a problem - that's great!
They have no proof they sent it to you. You haven't received a single email from them. No tracking, nothing. How long ago did you order?
You should tell them you ordered XX many weeks ago, package still hasn't been received. They charged you but haven't given any confirmation of it being shipped or even processed.

your right I have the advantage in these terms that's great so ill just raise the dispute and get Paypal to step in tomorrow as its when I can.
thank you for your help but if you don't mind me asking what items have you previously SE'd or PM me if possible

[Filament]

the problem is that when I ordered only the money was taken and the ring was delivered no emails at all no confirmation email no tracking nothing so as far as I was concerned I didn't even know if I had ordered other then it being on my Paypal

That's not a problem - that's great!
They have no proof they sent it to you. You haven't received a single email from them. No tracking, nothing. How long ago did you order?
You should tell them you ordered XX many weeks ago, package still hasn't been received. They charged you but haven't given any confirmation of it being shipped or even processed.

your right I have the advantage in these terms that's great so ill just raise the dispute and get Paypal to step in tomorrow as its when I can.
thank you for your help but if you don't mind me asking what items have you previously SE'd or PM me if possible

Yeah you have a huge advantage! Hoping for the best with your SE.

Hmm, I typed up some of the things on here. https://sinister.li/Thread-Official-Dece...ing?page=6
I've SE'd a lot of different things. Mostly just electonics. I've been out of the scene for a long time, but I found this forum and it kinda re-ignited it haha.
I currently am in the process of SE'ing Bose Headphones 700, Sony earphones WF-1000XM3, and Philips XH9957 tooth brush. Also planning on refunding a new PC from iBuyPower.