[rkuchxep_]

But following the process and now when checking return status Amazon has the original (not wrong item) name and picture in the return ,and the on the Return Authorization Slip it writes the original product name instead of the wrong item.

Have you communicated with Amazon Informing them of the error?

chat said they could not help and to call because the special is available phone only

[mothered]

chat said they could not help and to call because the special is available phone only

Their error needs to be brought to their attention, so give them a call.