[izzy]

ok i know a few people who can se and have done this company successfully (zalando) so i decided to give it a go myself and i feel like ive failed can anyone help me with what to do and have they been through a similar situation should i comply with the investigation im worried because they say it was weighed before shipping and then weighed before delivery much help will be appreciated

: Hi! Just a moment, I will have a look at your question.
ok
: Is that the order for 8 items?
You : yes it
: So you haven't receive your parcel complete?
You : i have received the parcel however some items are missing
: It's really rare occurence
: How many items are missing?
you: 5
: That's extremely unusual.
: Was there any labels in the parcel? Was the parcel unsealed?
you: yes there was label and the boxed looked fine to me
: Was there any labels of missing items?
You : no
: So could you let me know which items are missing?
You : is that the article or article number
You can provide me with article numbers.
You -gives artical
: So both of them are missing?
You : more are missing these articals are very long sorry
You : however yes these 2 are missing
: You can provide me with the dames of them
: *names
You :-gives names-
: We already have 3 items.
: Was that the 5 most expensive items?
:You:no
: So please provide me with the 2 different article names.
: Are you still there?
You : yes
You : -gives names-
: It's extremely unusual so we'll raise an investigation with the warehouse and delivery company.
: But first we'll ask you to fill legally-bindign form.
: It will be sent to your email in few minutes after this chat.
: Please reply to my email with signed declaration and we'll start investigation and check weight of shipped and delivered parcel.
: Is there anything else I can assist you with?
You : no thats perfectly fine

[Vultra]

Wait, the hell is a "legally-bindign form" because, that shit sounds like they cut you off.

[izzy]

Wait, the hell is a "legally-bindign form" because, that shit sounds like they cut you off.

no thats fine thats just asking me for my name address whats missing signature etc thats just a company protocol to launch an investigation im worried more about are they actually going to do an investigation or just say they did one because im not sure

[Percent]

Maybe just try to fill out the form, and see if anything happens?

[FunkyG]

Since you're doing an SE I wouldn't recommend signing it. If they find out you're lying which they most likely will. You're fucked. They have every right to take legal action against you

[Vultra]

Since you're doing an SE I wouldn't recommend signing it. If they find out you're lying which they most likely will. You're fucked. They have every right to take legal action against you

Due to Funky in this experience and knowledge, I would take his work for it.

[mothered]

should i comply with the investigation

As I've mentioned many times across this board, an Investigation Is simply part of company protocol based on the account holder's circumstance at the time. By no means Is It a failed SE. In fact, the majority result In a successful outcome.

But first we'll ask you to fill legally-bindign form.

Typo. "Legally binding".

Seems like they're requesting to complete an affidavit or statutory declaration. Please reply with the form.

[izzy]

should i comply with the investigation

As I've mentioned many times across this board, an Investigation Is simply part of company protocol based on the account holder's circumstance at the time. By no means Is It a failed SE. In fact, the majority result In a successful outcome.

But first we'll ask you to fill legally-bindign form.

Typo. "Legally binding".

Seems like they're requesting to complete an affidavit or statutory declaration. Please reply with the form.

i know its company protocol im fine with that but they said they are going to check the weight before they send it to the post office and when they were going to deliver it im worried as funky said if i sign they can take legal action im just wondering are they actually going to look into it or just lie and say they did because the weight of 5 items even if clothing is worth alot im thinking of waiting 21 days and then fill it in and send it as hopefully they will struggle more to get the information (other people i know who succeeded didnt need to fill this out) the total retail value of the clothing is like 550 and i said only like 100 came in the box

[izzy]

i dont know how to attach images to the post for the forum so im gonna copy the words
Legal Statement: Zalando.co.uk
……………………………………………………….. ……………………………………………………………………………………… Surname First name
……………………………………………………..………………………………………………………………………………………………………….. Street, House number Postal code City/Town
Concerning the delivery of the order number ……….……………………
Delivery Address:
I have not received the parcel. The delivery was incomplete.
The following item/s is/are missing:
Please provide the item numbers for all items:
………………………………...................................... ……………………………………………………………………… Place, date Signature
Please complete the legal statement and - either scan it or take picture, then attach the copy in your reply to our email

[Ladees Washerrum]

Maybe just try to fill out the form, and see if anything happens?

If they get to know that his SE thing.. They can take action legally. Thus the form.
I've seen it happen rarely to people. But, they still do happen daily.