[irineuvocenaosabenemeu]

do you think I should also say i cut my finger or no thats too far and just adds more problems.
Also does anyone else have an idea about what store

No, don´t over complicate it. Keep it simple and straight to the point. U received a damaged product and u want ur money back.
Provide the company full proof and them won't deny it. Check their policies as I said before.
Keep us updated if u ended up persueing the SE.

just wanted to say that ive done 2  items and they have both successfuly been refunded. stores are john lewis and flannel and they are valued at £265

good to know, well done!