[mothered]

any tips for when they say "our team has comfirmed the package was inside the box"?

On the grounds you didn't mention anything about the package, tell them to provide photographic evidence of the package condition at the time It was delivered to your address.

The photos must contain every angle, and be clearly visible to the naked eye. I can assure you they cannot fulfil such a request.

[MadLightning]

quick bump, going to enter a new livechat soon. any tips for when they say "our team has comfirmed the package was inside the box"?

What did you exactly said ? That the whole item was missing (earbuds+case) ?

Do they have a whattsap service ? Maybe try there this time.

charging case and earbuds, their whatsapp couldn´t help my situation since they´re a different region. currently waiting for a call

Got it. curious on how they will prove that the item was inside the box. I'm currently waiting to receive the quiet comfort buds too tomorrow. Let's keep each other updated ! I've personnaly heard of easy success on this item, you may have just landed on a stubborn rep. While on phone always remember to act as you've been failed and deceipted by the company (wich is the case when you've ordered is not in it box hehe)

[elemenowpee]

Just continue to try different reps, one will refund you

[kurdio]

quick update, i called instead of opening a new chat. the guy told me he would send a mail needing pictures of the box, funny thing is that he offered a replacement right away but when i asked for a refund he needed to check with his colleague. regardless hopefully he won´t make it difficult like my last rep (which was a dick), if he does i will ask for photos prior to shipment.

will update soon

[stealthysnake88]

[quote="kurdio" pid='1157244' dateline='1665749585']
quick update, i called instead of opening a new chat. the guy told me he would send a mail needing pictures of the box, funny thing is that he offered a replacement right away but when i asked for a refund he needed to check with his colleague. regardless hopefully he won´t make it difficult like my last rep (which was a dick), if he does i will ask for photos prior to shipment.

will update soon
Calling is better in my opinion.

[MadLightning]

quick update, i called instead of opening a new chat. the guy told me he would send a mail needing pictures of the box, funny thing is that he offered a replacement right away but when i asked for a refund he needed to check with his colleague. regardless hopefully he won´t make it difficult like my last rep (which was a dick), if he does i will ask for photos prior to shipment.

will update soon

Hey @kurdio, coming to update you. I just hang up with the bose rep on phone.
Told him my package was empty and was has been tampered with (which was the case, there was an opening on the side).
He said he was gonna send me a new product but i asked for refund instead (because it was a birthday gift for tonight) and after a quick check he told it was okay.
He transfered to financial service and said a quick investigation with UPS was needed but not be worry about, and that the fund will be sent to my paypal account soon.

Looks like a success for now, waiting for the refund now ! hope yours go well.