[mothered]

I successfully unblocked my Amazon.de account using a bank statement. A few days ago I made an order for Amazon.Fr and they sent my order without any problems. The next day I made an order worth twice as much and they blocked my account and asked for an extract from the bank. I sent them a bank statement and after they checked it, they wrote to me that they can’t unblock my account, because they want my bank to contact them and confirm my statement. I can’t ask for a bank, because the statement is half of the implausible information.

and asked for an extract from the bank

^ If you've fulfilled this, then they have no reason to be In contact with your bank.

What type of extract are they requesting?

I sent them (amazon.fr) a similar statement, with the help of which I could unlock my account on amazon.de without any problems. That's what Amazon.fr wrote to me:

Bonjour,

Nous vous prions de bien vouloir demander à votre banque de nous contacter directement dès que possible, afin que nous puissions vérifier les informations présentes sur votre compte client. Ce dernier, ainsi que votre commande ne seront plus accessibles sur notre site http://www.amazon.fr en attendant.

Nous serons en mesure de vous aider au sujet de cette commande et d’éventuelles autres commandes concernant votre compte client aussitôt que nous recevrons une approbation de votre banque.

Un Spécialiste de Compte peut être contacté via fax. Vous trouverez notre numéro de fax sur la page Aide Amazon.fr :
http://www.amazon.fr/demande-fax

N'hésitez pas à nous contacter à l'adresse e-mail suivante : adresse-verification@Amazon.fr pour toute autre question.


Cordialement,

Amazon.fr
http://www.amazon.fr

Please provide this In English.

[Pukkuk]

^ If you've fulfilled this, then they have no reason to be In contact with your bank.

What type of extract are they requesting?

I sent them (amazon.fr) a similar statement, with the help of which I could unlock my account on amazon.de without any problems. That's what Amazon.fr wrote to me:

Bonjour,

Nous vous prions de bien vouloir demander à votre banque de nous contacter directement dès que possible, afin que nous puissions vérifier les informations présentes sur votre compte client. Ce dernier, ainsi que votre commande ne seront plus accessibles sur notre site http://www.amazon.fr en attendant.

Nous serons en mesure de vous aider au sujet de cette commande et d’éventuelles autres commandes concernant votre compte client aussitôt que nous recevrons une approbation de votre banque.

Un Spécialiste de Compte peut être contacté via fax. Vous trouverez notre numéro de fax sur la page Aide Amazon.fr :
http://www.amazon.fr/demande-fax

N'hésitez pas à nous contacter à l'adresse e-mail suivante : adresse-verification@Amazon.fr pour toute autre question.


Cordialement,

Amazon.fr
http://www.amazon.fr

Please provide this In English.

Hello,

Please ask your bank to contact us directly as soon as possible, so that we can verify the information on your customer account. The latter, as well as your order will no longer be accessible on our site http://www.amazon.fr while waiting.

We will be able to assist you with this order and any other orders relating to your customer account as soon as we receive approval from your bank.

An Account Specialist can be contacted via fax. You can find our fax number on the Amazon.fr Help page:
http://www.amazon.fr/demande-fax

Do not hesitate to contact us at the following email address: adresse-verification@Amazon.fr for any other question.


Regards,

Amazon.fr
http://www.amazon.fr

[mothered]

I sent them (amazon.fr) a similar statement, with the help of which I could unlock my account on amazon.de without any problems. That's what Amazon.fr wrote to me:

Bonjour,

Nous vous prions de bien vouloir demander à votre banque de nous contacter directement dès que possible, afin que nous puissions vérifier les informations présentes sur votre compte client. Ce dernier, ainsi que votre commande ne seront plus accessibles sur notre site http://www.amazon.fr en attendant.

Nous serons en mesure de vous aider au sujet de cette commande et d’éventuelles autres commandes concernant votre compte client aussitôt que nous recevrons une approbation de votre banque.

Un Spécialiste de Compte peut être contacté via fax. Vous trouverez notre numéro de fax sur la page Aide Amazon.fr :
http://www.amazon.fr/demande-fax

N'hésitez pas à nous contacter à l'adresse e-mail suivante : adresse-verification@Amazon.fr pour toute autre question.


Cordialement,

Amazon.fr
http://www.amazon.fr

Please provide this In English.

Hello,

Please ask your bank to contact us directly as soon as possible, so that we can verify the information on your customer account. The latter, as well as your order will no longer be accessible on our site http://www.amazon.fr while waiting.

We will be able to assist you with this order and any other orders relating to your customer account as soon as we receive approval from your bank.

An Account Specialist can be contacted via fax. You can find our fax number on the Amazon.fr Help page:
http://www.amazon.fr/demande-fax

Do not hesitate to contact us at the following email address: adresse-verification@Amazon.fr for any other question.


Regards,

Amazon.fr
http://www.amazon.fr

As per below, did you fulfill their request by providing "an extract from your bank?". If you've done this, I don't see why further action Is required on your part.

and asked for an extract from the bank.

[Pukkuk]

Please provide this In English.

Hello,

Please ask your bank to contact us directly as soon as possible, so that we can verify the information on your customer account. The latter, as well as your order will no longer be accessible on our site http://www.amazon.fr while waiting.

We will be able to assist you with this order and any other orders relating to your customer account as soon as we receive approval from your bank.

An Account Specialist can be contacted via fax. You can find our fax number on the Amazon.fr Help page:
http://www.amazon.fr/demande-fax

Do not hesitate to contact us at the following email address: adresse-verification@Amazon.fr for any other question.


Regards,

Amazon.fr
http://www.amazon.fr

As per below, did you fulfill their request by providing "an extract from your bank?". If you've done this, I don't see why further action Is required on your part.

and asked for an extract from the bank.

that's it. I provided them with a bank statement several times, but they say they checked it and now they need my bank to contact them. I think that after my bank contacts them and confirms what they ask, they will tell my parents to contact them, and then they will ask my grandfather and grandmother to contact and confirm some other information. This is very consistent with Amazon logic.

[mothered]

that's it. I provided them with a bank statement several times

Yes, but the question Is whether the bank statement Is In fact an extract from your bank.

What they're requesting Is quite vague. Personally, I'd be asking what their request for "an extract from the bank" Involves.

[Pukkuk]

that's it. I provided them with a bank statement several times

Yes, but the question Is whether the bank statement Is In fact an extract from your bank.

What they're requesting Is quite vague. Personally, I'd be asking what their request for "an extract from the bank" Involves.

Yes, I received this application from the bank and we have the stamp and signature of the bank manager on it. I changed some data, such as name, address and phone number. This statement helped me activate my account on Amazon.de twice, but Amazon.fr is too strange and cannot clearly state what they want. I created a fake mailbox with the name of my bank and sent confirmation to my Amazon bank supposedly from my bank, as Amazon asked my bank to contact them and confirm my statement. Amazon.fr responded to the appeal of my bank: -
extract from my bank that I provided Amazon: https://ibb.co/ynf9wcY

Dear Customer,
Thank you for contacting Amazon.fr.
For security reasons, we can only modify orders or send account information when the request comes from the e-mail address that is associated with your Amazon.fr account. We feel that this is the best way to ensure that any changes are authorized by the account holder and that your personal information is not compromised.
Please note that by clicking on the "Votre Compte" link at the top of our Web site, you may view the status of your orders and cancel any order that has not yet entered the dispatch process.
We have sent the information you requested to the email address associated with your order.
If you need important information about your account, do not hesitate to contact our Customer Service, we'll be glad to help you and give you all the information you need concerning your account.
Note that you can change your e-mail address following the different steps:
1. Click on the "Votre Compte" link at the top of any page or    use the following URL:
http://www.amazon.fr/votre-compte/
2. Click on the "Connection et paramètres de sécurité" section, click on "Modifier" next to the email address.
3. Enter your current e-mail address and password to sign in.
4. On the next page, enter your *new* e-mail address in the space provided and click "Modifier". You can also use the "Votre Compte" link to view  and modify your orders at any time.
We apologise for any inconvenience this may cause, and we appreciate your patience with our security measures

[mothered]

extract from my bank that I provided Amazon: https://ibb.co/ynf9wcY

Well this takes care of Amazon's request.

Thank you for contacting Amazon.fr.
For security reasons, we can only modify orders or send account information when the request comes from the e-mail address that is associated with your Amazon.fr account.

What request are they referring to?