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amazon SE refunded but then charged again filter_list
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amazon SE refunded but then charged again #1
I bought a mouse off of amazon and returned a different one in the box (that's dumb ik but it was before I found this forum).

I got refunded the money but on amazon it never said they received the package (I know they received it because I did a legit return in the same box).

Today I got a charge for the exact same amount.

I contacted Amazon support and they said they don't see the transaction, and to dispute the charge.

what should I do here?

obviously amazon knows I was frauding them... is it worth to actually go and dispute?

I thought someone had hacked my account or used my money at first until I realized the purchase amount was the exact same.

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RE: amazon SE refunded but then charged again #2
Quote:Today I got a charge for the exact same amount.

I contacted Amazon support and they said they don't see the transaction
what should I do here?
Forward them the transaction, namely the charge that you've Identified.
[Image: AD83g1A.png]

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RE: amazon SE refunded but then charged again #3
(11-01-2022, 03:30 AM)mothered Wrote:
Quote:Today I got a charge for the exact same amount.

I contacted Amazon support and they said they don't see the transaction
what should I do here?
Forward them the transaction, namely the charge that you've Identified.


I went through amazon support again and they said they mistakenly charged me for the item.. apparently I will be refunded again.

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RE: amazon SE refunded but then charged again #4
(11-01-2022, 03:30 AM)mothered Wrote:
Quote:Today I got a charge for the exact same amount.

I contacted Amazon support and they said they don't see the transaction
what should I do here?
Forward them the transaction, namely the charge that you've Identified.

Now i've received this email, I guess I will wait if that refund comes throught, if not contact support again

We've issued your refund in advance for the item below, but we were expecting to receive the return by Wed, Oct 26. Because we've not received the item yet, you have been charged again.

If you've already sent the item back, we'll revert the charges when your return is received.
(This post was last modified: 11-01-2022, 05:22 AM by willygee42069.)

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RE: amazon SE refunded but then charged again #5
(11-01-2022, 05:21 AM)willygee42069 Wrote: Now i've received this email, I guess I will wait if that refund comes throught, if not contact support again

We've issued your refund in advance for the item below, but we were expecting to receive the return by Wed, Oct 26. Because we've not received the item yet, you have been charged again.

If you've already sent the item back, we'll revert the charges when your return is received.
They're waiting for the return of your Item, hence you won't receive the refund until they get It.

(11-01-2022, 05:21 AM)willygee42069 Wrote: I got refunded the money but on amazon it never said they received the package (I know they received it because I did a legit return in the same box).
^ Do you have the tracking details for the return?
[Image: AD83g1A.png]

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RE: amazon SE refunded but then charged again #6
(11-01-2022, 09:49 AM)mothered Wrote:
(11-01-2022, 05:21 AM)willygee42069 Wrote: Now i've received this email, I guess I will wait if that refund comes throught, if not contact support again

We've issued your refund in advance for the item below, but we were expecting to receive the return by Wed, Oct 26. Because we've not received the item yet, you have been charged again.

If you've already sent the item back, we'll revert the charges when your return is received.
They're waiting for the return of your Item, hence you won't receive the refund until they get It.

(11-01-2022, 05:21 AM)willygee42069 Wrote: I got refunded the money but on amazon it never said they received the package (I know they received it because I did a legit return in the same box).
^ Do you have the tracking details for the return?

Yes I do have the tracking number, I can see proof of delivery on UPS website

edit: I contacted support again and he said there was a processing error in the warehouse, and that he 'disarmed the return label and issued a full refund'

seems good to me?
(This post was last modified: 11-01-2022, 10:18 PM by willygee42069.)

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RE: amazon SE refunded but then charged again #7
(11-01-2022, 10:02 PM)willygee42069 Wrote: I contacted support again and he said there was a processing error in the warehouse, and that he 'disarmed the return label and issued a full refund'

seems good to me?
Barring any unforeseen circumstances, a refund Is on Its way to your account.
[Image: AD83g1A.png]

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