[mothered]

how long should I wait before contacting customer support?

If they don't provide an estimated date of completion, contact them every few days or so.

[Ordnael92]

it turns out they will ship the Zara package to my apartment will DNA still work if they knock on the door and I open and receive the package?

Yes.

Simply fake sign It with a name that's somewhat legible. As such, It will not be associated to yours when cross-checked, hence "you" didn't sign the delivery.

how long should I wait before contacting customer support?

If you meant "after receiving the package", just contact them the next day asking when you're going to receive it

[Vola]

how long should I wait before contacting customer support?

If they don't provide an estimated date of completion, contact them every few days or so.

just received the package today, it was my sister who took received it. No photo or signature was required. Is this looking good for a DNA?

[mothered]

just received the package today, it was my sister who took received it. No photo or signature was required.  Is this looking good for a DNA?

Absolutely, It's an Ideal DNA opportunity.

You know what to do but If you require assistance, we're here to help.

[Vola]

just received the package today, it was my sister who took received it. No photo or signature was required.  Is this looking good for a DNA?

Absolutely, It's an Ideal DNA opportunity.

You know what to do but If you require assistance, we're here to help.

just contacted them through live chat got told this

Yes, that's the one on the order and where it was meant to be delivered. Since you say you didn't receive it we will need to check with the courier.
We will get back to you via email with updates next week Monday or Tuesday.

[mothered]

just contacted them through live chat got told this

Yes, that's the one on the order and where it was meant to be delivered. Since you say you didn't receive it we will need to check with the courier.
We will get back to you via email with updates next week Monday or Tuesday.

They've opened an external Investigation with the carrier, whereby GPS/tracking details will be checked.

Unless they're half asleep on the job, It's likely they'll try and decline the claim based on tracking confirmation. Please reply when you receive a response.

[Vola]

just contacted them through live chat got told this

Yes, that's the one on the order and where it was meant to be delivered. Since you say you didn't receive it we will need to check with the courier.
We will get back to you via email with updates next week Monday or Tuesday.

They've opened an external Investigation with the carrier, whereby GPS/tracking details will be checked.

Unless they're half asleep on the job, It's likely they'll try and decline the claim based on tracking confirmation. Please reply when you receive a response.

Yep.. got denied.

Got told this

We have reviewed the delivery of your order with Instabox.

They confirm that they delivered the package to the address saved with the order;

Instabox confirms that they have delivered the package to the correct address, we cannot assist further.

[mothered]

Instabox confirms that they have delivered the package to the correct address

However, they didn't confirm that they have personally delivered It to the correct customer.

Request your claim be escalated, on the grounds that they failed to request a signature to ensure the package was successfully delivered and handed to the recipient.

[Vola]

Instabox confirms that they have delivered the package to the correct address

However, they didn't confirm that they have personally delivered It to the correct customer.

Request your claim be escalated, on the grounds that they failed to request a signature to ensure the package was successfully delivered and handed to the recipient.

contacted them via live chat and got told this

At first, they didn't want to escalate and just told me that they confirmed the delivery so I applied pressure and got told this

"I will escalate the case to another department for further investigation. We will get back to you via email"

[mothered]

contacted them via live chat and got told this

At first, they didn't want to escalate and just told me that they confirmed the delivery so I applied pressure and got told this

"I will escalate the case to another department for further investigation. We will get back to you via email"

Good work with applying pressure.

It clearly demonstrates that It can be escalated If you're prepared to persevere and not take "no" for an answer.