[mothered]

and requested to speak to a supervisor or a senior rep.
She then told me that there isn't one available atm. I ask if I call another time will I be able to speak with one, to which she replied that only her and her colleagues are available, no seniors.

Complete nonsense.

First she said there Isn't a senior rep available at the moment, and then said there's no one on a senior level. Contact them again and "demand" your claim be escalated.

So I am basically still waiting on the photo evidence and the copy of manifesto, which was declined to me multiple times.

Please reply when you receive their response.

What are next moves here?

As per the first quote above.

[Geckoo]

and requested to speak to a supervisor or a senior rep.
She then told me that there isn't one available atm. I ask if I call another time will I be able to speak with one, to which she replied that only her and her colleagues are available, no seniors.

Complete nonsense.

First she said there Isn't a senior rep available at the moment, and then said there's no one on a senior level. Contact them again and "demand" your claim be escalated.

So I am basically still waiting on the photo evidence and the copy of manifesto, which was declined to me multiple times.

Please reply when you receive their response.

What are next moves here?

As per the first quote above.

Contacted again, asked for the basic stuff and demanded to speak to supervisor/senior rep, got hung up on after being told to wait.

Called second time and the girl was useless relaying me the same info as before, they’ll contact me when the search has been done.

Not my proudest moment but I went full Karen on her, demanding to speak to someone higher up. First said there isn’t one availible, then there isn’t one as they are all equal…

I don’t know how to summon the manager or even if one is able to speak with one while dealing with Zalando….



I hardly believe this search will provide positive a outcome, I think I should be preparing for the alternative.

Idk what to do…

[mothered]

I went full Karen on her, demanding to speak to someone higher up. First said there isn’t one availible, then there isn’t one as they are all equal…

They've yet again contradicted themselves - firstly, there Isn't one "available" and the next minute, It doesn't exist.

Keep calling them, as well as shoot off an email to every department.

[Geckoo]

I went full Karen on her, demanding to speak to someone higher up. First said there isn’t one availible, then there isn’t one as they are all equal…

They've yet again contradicted themselves - firstly, there Isn't one "available" and the next minute, It doesn't exist.

Keep calling them, as well as shoot off an email to every department.

I have tried aproaching ths like the fed up customer that wants to get this case settled quicker. But they go into their script and say the same thing always.. idk if I am to approach this with a different wording.

Secondly they have ONE email for everything, for refunds, parcel info, financial department, complaints… it’s just garbage.

I was told by a rep that by the contents of the email it is sorted to the right department, so if I complain about their service it should go to complaints department which I highly doubt as these guys are possibly the worst cs in eu.

[mothered]

so if I complain about their service it should go to complaints department

Now we're getting somewhere - all of a sudden, there Is a higher management level.

Shoot off your complaint.

which I highly doubt as these guys are possibly the worst cs in eu.

Never assume.

[Geckoo]

so if I complain about their service it should go to complaints department

Now we're getting somewhere - all of a sudden, there Is a higher management level.

Shoot off your complaint.

which I highly doubt as these guys are possibly the worst cs in eu.

Never assume.

I simply assumed this because I think they would say anything to save their skin, these same people have been hanging up on me and lying to  me about the parcel, what would stop them to just say thst there exists another department activated by complaint contents in a mail just to be done with the convo with me?

Anyway I wrote them a complaint today, will update

[Andrea Bags]

Chargeback that's what I'm doing with Amazon for lit after month

[mothered]

I simply assumed this because I think they would say anything to save their skin, these same people have been hanging up on me and lying to  me about the parcel, what would stop them to just say thst there exists another department activated by complaint contents in a mail just to be done with the convo with me?

I understand where you're coming from, but It's based on probabilities that may never eventuate, hence unless there's hard-core evidence to suggest otherwise, It's an assumption.

Anyway I wrote them a complaint today, will update

Please do.

[2ndround]

Chargeback that's what I'm doing with Amazon for lit after month

would imagine there is a risk to get your account banned if you do a chargeback.
Also wouldnt think that you can apply a chargeback on a return.
On a dna, empty box or otherwise incorrectly received goods but for returns it doesnt seem applicable imo.

[Andrea Bags]

Chargeback that's what I'm doing with Amazon for lit after month

would imagine there is a risk to get your account banned if you do a chargeback.
Also wouldnt think that you can apply a chargeback on a return.
On a dna, empty box or otherwise incorrectly received goods but for returns it doesnt seem applicable imo.

they closed my account already and I don't know my bank approved the claim just seeing how it goes