[mothered]

I said the t-shirt was missing and she said she would start an investigation and she'll keep me up to date on my e-mail, is this normal for them?

UPDATE: they want me to fill in some legal form about what items went missing, should I do this?

When using the missing Item/partial method, It's a commonality for companies to open an Investigation with the carrier and cross-check the weight of the consignment.

In terms of the legal document, Is It a statutory declaration or an affidavit? If It's the latter, It's admissible In court, so do not sign It.

I'm not sure what it is, it's asking me to fill out my name and adress and the missing item.
it only says something along the lines of "lawful declaration" (loosely translated)

It's difficult to tell with the lack of Information at hand.

See If you can omit Identifiable details, and post a snippet of the document. Myself and other members, can then make an Informed decision as to the best course of action.

[l33t]

When using the missing Item/partial method, It's a commonality for companies to open an Investigation with the carrier and cross-check the weight of the consignment.

In terms of the legal document, Is It a statutory declaration or an affidavit? If It's the latter, It's admissible In court, so do not sign It.

I'm not sure what it is, it's asking me to fill out my name and adress and the missing item.
it only says something along the lines of "lawful declaration" (loosely translated)

It's difficult to tell with the lack of Information at hand.

See If you can omit Identifiable details, and post a snippet of the document. Myself and other members, can then make an Informed decision as to the best course of action.

Spoiler:

the big title says "lawful declaration - order not or partially delivered"

[Circular]

I'm not sure what it is, it's asking me to fill out my name and adress and the missing item.
it only says something along the lines of "lawful declaration" (loosely translated)

It's difficult to tell with the lack of Information at hand.

See If you can omit Identifiable details, and post a snippet of the document. Myself and other members, can then make an Informed decision as to the best course of action.

Spoiler:

the big title says "lawful declaration - order not or partially delivered"

Yes, fill it out. I have filled it out twice for items worth well over €1000 in total. They just need it to refund you

[winter2k]

Pretty sure it's safe to sign, I heard about Zalando doing this.

[mothered]

I'm not sure what it is, it's asking me to fill out my name and adress and the missing item.
it only says something along the lines of "lawful declaration" (loosely translated)

It's difficult to tell with the lack of Information at hand.

See If you can omit Identifiable details, and post a snippet of the document. Myself and other members, can then make an Informed decision as to the best course of action.

Spoiler:

the big title says "lawful declaration - order not or partially delivered"

Provided It's not an affidavit, It's fine.

[l33t]

It's difficult to tell with the lack of Information at hand.

See If you can omit Identifiable details, and post a snippet of the document. Myself and other members, can then make an Informed decision as to the best course of action.

Spoiler:

the big title says "lawful declaration - order not or partially delivered"

Yes, fill it out. I have filled it out twice for items worth well over €1000 in total. They just need it to refund you

It's difficult to tell with the lack of Information at hand.

See If you can omit Identifiable details, and post a snippet of the document. Myself and other members, can then make an Informed decision as to the best course of action.

Spoiler:

the big title says "lawful declaration - order not or partially delivered"

Provided It's not an affidavit, It's fine.

Pretty sure it's safe to sign, I heard about Zalando doing this.

I've filled it out and sent it, now it's waiting for a response.

[mothered]

Spoiler:

the big title says "lawful declaration - order not or partially delivered"

Yes, fill it out. I have filled it out twice for items worth well over €1000 in total. They just need it to refund you

Spoiler:

the big title says "lawful declaration - order not or partially delivered"

Provided It's not an affidavit, It's fine.

Pretty sure it's safe to sign, I heard about Zalando doing this.

I've filled it out and sent it, now it's waiting for a response.

When you get a chance, do keep us updated.

[l33t]

Yes, fill it out. I have filled it out twice for items worth well over €1000 in total. They just need it to refund you

Provided It's not an affidavit, It's fine.

Pretty sure it's safe to sign, I heard about Zalando doing this.

I've filled it out and sent it, now it's waiting for a response.

When you get a chance, do keep us updated.

The SE succeeded and the money has been refunded

[mothered]

I've filled it out and sent it, now it's waiting for a response.

When you get a chance, do keep us updated.

The SE succeeded and the money has been refunded

Excellent to read, a job well done.

This will boost your confidence, and prepare you with future SEs.