[mothered]

Just spoke with the rep and he told me they will contact the courier and mail me tomorrow with more information.

They've opened an external Investigation to check GPS/tracking Information, which Is useless to verify person-to-person deliveries.

Please reply when you receive their response.

[seriousmass11]

Just spoke with the rep and he told me they will contact the courier and mail me tomorrow with more information.

They've opened an external Investigation to check GPS/tracking Information, which Is useless to verify person-to-person deliveries.

Please reply when you receive their response.

When I told the rep about it saying on my app that the package was handed directly to the customer he told me that on his system it showed delivered to porch. What will happen If a picture was taken of the package outside of my door?

[mothered]

What  will happen If a picture was taken of the package outside of my door?

Nothing.

They can take 100 photos of every angle, but It doesn't change the fact that the package was left unattended at your porch/doorstep.

[seriousmass11]

What  will happen If a picture was taken of the package outside of my door?

Nothing.

They can take 100 photos of every angle, but It doesn't change the fact that the package was left unattended at your porch/doorstep.

perfect! What about that it showing delivered to porch for him and directly handed to me on my screen? Should I contact them again and show them the screenshot or wait until tomorrow when he is supposed to mail me?

[mothered]

What about that it showing delivered to porch for him and directly handed to me on my screen? Should I contact them again and show them the screenshot or wait until tomorrow when he is supposed to mail me?

Don't say anything at this stage.

Wait for their reply and (If need be), the next course of action will be based on their response.

[seriousmass11]

What about that it showing delivered to porch for him and directly handed to me on my screen? Should I contact them again and show them the screenshot or wait until tomorrow when he is supposed to mail me?

Don't say anything at this stage.

Wait for their reply and (If need be), the next course of action will be based on their response.

I receive a mail saying that an investigation has been performed but they haven’t received any news from the courier. They also said that if I still haven’t received my package I should email them back so they can act accordingly.

---

Rep just told me that because of the glitch in the system they will wait until the end of the day and if I still haven’t receive the item I will be refunded. Can they see if I activate the item?

[mothered]

They also said that if I still haven’t received my package I should email them back so they can act accordingly.

^ For future reference, that Is an Indication that they've accepted liability for loss of goods, and a refund/replacement will be forthcoming.

Rep just told me that because of the glitch in the system they will wait until the end of the day and if I still haven’t receive the item I will be refunded.

Good to read.

Their message above Indirectly confirms the refund.

Can they see if I activate the item?

As with every tech-based product, activate It after the funds have cleared Into your account.

[seriousmass11]

They also said that if I still haven’t received my package I should email them back so they can act accordingly.

^ For future reference, that Is an Indication that they've accepted liability for loss of goods, and a refund/replacement will be forthcoming.

Rep just told me that because of the glitch in the system they will wait until the end of the day and if I still haven’t receive the item I will be refunded.

Good to read.

Their message above Indirectly confirms the refund.

Can they see if I activate the item?

As with every tech-based product, activate It after the funds have cleared Into your account.

My refund is now complete, thank you for all the help!

[mothered]

My refund is now complete, thank you for all the help!

Excellent to read, and you're welcome. You did very well to ensure a successful outcome.

As per my post below, I was absolutely certain of Its success.

They also said that if I still haven’t received my package I should email them back so they can act accordingly.

^ For future reference, that Is an Indication that they've accepted liability for loss of goods, and a refund/replacement will be forthcoming.

[seriousmass11]

My refund is now complete, thank you for all the help!

Excellent to read, and you're welcome. You did very well to ensure a successful outcome.

As per my post below, I was absolutely certain of Its success.

They also said that if I still haven’t received my package I should email them back so they can act accordingly.

^ For future reference, that Is an Indication that they've accepted liability for loss of goods, and a refund/replacement will be forthcoming.

Just saw on my account that it still says delivered and the date and not refunded like it usually does (I got refunded so no worries).

My Question is did they mess up and forgot to put it in the system and does that mean the refund technically never happened?