[Filament]

Did you provide dell customer support with any images mate ?

Ha, funny you say that.
It was just a few minutes/hours from getting delivered (it was in the neighboring city for a few hours, so I would assume it was pretty close) before I noticed that the tracking got updated to return back to sender. Called them and they said something wasn't matching up. I probably used a bad purchase date if I had to guess, as that's really the only piece of information that could be incorrect. I said 10 days before the start of the warranty as written on the product page after searching the service tag. Maybe day of would have been better?
They asked for proof of purchase and a picture of a piece of paper with some details next to the service tag/serial number.
I've provided both and the rep escalated my case. We'll see how it goes.

Did they ask the same of you?

Currently on live chat with them on WhatsApp. I said it caught fire and they want pictures so I need to figure out a way to sort that. Not asked me for proof of purchase yet, but I have a screenshot of the original proof of purchase and date etc, so I inspect element on Amazon to make everything match up with the real guys proof of purchase, including dates, so hopefully that won't be an issue for me.

Just trying to find an image online of a monitor that caught fire to be adequate for this scenario...

What reason did you use for claiming warranty, if you don't mind me asking?

lmao. That's a very intense reason. Most monitors don't catch on fire.
Just tell them you disposed of it, if it doesn't contradict anything you've said so far. If that fails the SE, then change your details and try again with a different excuse.

I just told them it doesn't turn on. Simple.

If you can, I'd avoid Amazon receipts. I've been finding some companies cross-check the order number. I've had better success with Best Buy personally. Why not just send the proof of purchase you received though? That's actually legit lol