[convector]

I fully contacted them again and got a clear response. They said that I have to send in the laptop so their depot can confirm the damage and send me a new one. I have kind of given up on this SE as I have no idea where I should move on from here. I think I can start from scratch with another SN sometime later. This current trial can be used as a practice run ig. I also learned something, I might have a better chance if I call later in the night or near when their shifts end so they might care less.

Damn! It's alright, we learn from mistakes but at least you know what to do next time. Try and try until you die. Don't give up on just one mistake. You should just move on and try another company.

Understood.

You should've used the disposed of the faulty Item method, whereby the laptop caught fire and you threw It out for health & safety concerns.

This is the most safest answer, or you should go all Karen. It works most of the time or if you already watched the movie White Chicks, you should remember a scene where one of them goes all hysterical on the receptionist.