Weird SE situation What should I do?

Jay875 · 12-17-2019, 11:05 PM

So I sent a company a cheap item from eBay instead of sending an item in for repair. Then I waited 2 weeks cause I knew they would throw it away by then. The item says delivered but they are asking me to contact the post office for shipping confirmation because they cannot locate the item. Never had a problem like this usually they would send a replacement out after seeing the tracking what can I do here? Their argument is that it says it's been delivered to the reception room and they do not have a reception but the zip code is correct and they want a confirmation of what address it was delivered to because all they can see is what city and zip code it arrived at.

mothered · 12-18-2019, 03:25 AM

Quote:The item says delivered but they are asking me to contact the post office for shipping confirmation because they cannot locate the item

So why don't you contact the post office?

Rednaxela1 · 12-20-2019, 03:20 PM

(12-17-2019, 11:05 PM)Jay875 Wrote: So I sent a company a cheap item from eBay instead of sending an item in for repair. Then I waited 2 weeks cause I knew they would throw it away by then. The item says delivered but they are asking me to contact the post office for shipping confirmation because they cannot locate the item. Never had a problem like this usually they would send a replacement out after seeing the tracking what can I do here? Their argument is that it says it's been delivered to the reception room and they do not have a reception but the zip code is correct and they want a confirmation of what address it was delivered to because all they can see is what city and zip code it arrived at.

How much is the item?

Defeat · 12-22-2019, 02:18 PM

This sounds like good news. Did the company give you a prepaid label? Contact the post office, get a case started, and get that money via the company once it's completed.

Jay875 · 12-30-2019, 07:34 AM

(12-22-2019, 02:18 PM)Strait McCool Wrote: This sounds like good news. Did the company give you a prepaid label? Contact the post office, get a case started, and get that money via the company once it's completed.

I had to pay for the shipping but I ended up getting the post office to send me proof so I sent that and then they shipped out my $800 item.

RelaxedSE · 12-30-2019, 10:28 AM

If you have enough proof that you sent the item. You have valid reason to assume the post office is liable. Did you purchase insurance?

Defeat · 12-30-2019, 02:50 PM

(12-30-2019, 07:34 AM)Jay875 Wrote:
(12-22-2019, 02:18 PM)Strait McCool Wrote: This sounds like good news. Did the company give you a prepaid label? Contact the post office, get a case started, and get that money via the company once it's completed.

I had to pay for the shipping but I ended up getting the post office to send me proof so I sent that and then they shipped out my $800 item.

Damn... That might still work in your favour. Did you insure the item for 800? I hope so, at least then, the post office can pay out.

Jay875 · 01-07-2020, 12:28 PM

(12-30-2019, 02:50 PM)Strait McCool Wrote:
(12-30-2019, 07:34 AM)Jay875 Wrote:
(12-22-2019, 02:18 PM)Strait McCool Wrote: This sounds like good news. Did the company give you a prepaid label? Contact the post office, get a case started, and get that money via the company once it's completed.

I had to pay for the shipping but I ended up getting the post office to send me proof so I sent that and then they shipped out my $800 item.
Damn... That might still work in your favour. Did you insure the item for 800? I hope so, at least then, the post office can pay out.

Nah the company just sent out a replacement once I gave them address confirmation from USPS lol.

mothered · 01-07-2020, 01:12 PM

(01-07-2020, 12:28 PM)Jay875 Wrote:
(12-30-2019, 02:50 PM)Strait McCool Wrote:
(12-30-2019, 07:34 AM)Jay875 Wrote: I had to pay for the shipping but I ended up getting the post office to send me proof so I sent that and then they shipped out my $800 item.
Damn... That might still work in your favour. Did you insure the item for 800? I hope so, at least then, the post office can pay out.

Nah the company just sent out a replacement once I gave them address confirmation from USPS lol.

On what grounds did they Issue a replacement?

Jay875 · 01-11-2020, 08:26 PM

(01-07-2020, 01:12 PM)mothered Wrote:
(01-07-2020, 12:28 PM)Jay875 Wrote:
(12-30-2019, 02:50 PM)Strait McCool Wrote: Damn... That might still work in your favour. Did you insure the item for 800? I hope so, at least then, the post office can pay out.

Nah the company just sent out a replacement once I gave them address confirmation from USPS lol.

On what grounds did they Issue a replacement?

They were not able to locate the package when the tracking said delivered and had believed that they were responsible for losing it. When in actuality I knew the package would be lost or not found.