[mothered]

Which is makes it all the more confusing. I order regularly and never have issues. So strange...

Did you ask to speak with their senior (supervisor, manager etc)?

No, I haven't even tried to contact them again. I've been too busy to even mess with it because it's honestly nothing to me... but should I call back and ask to speak with a supervisor?

I'm not aware of all happenings (that's your business and rightly so) but judging by your posts, It seems you've been treated with a great degree of disrespect.

Having the matter escalated to a senior level, overrides the current one, thus has the capacity to settle It In your favor. I'm speaking from experience of 25+ years In just about every facet of SEing, customer service, exploitation- you name It. Over 90% of successful outcomes, were due to remaining adamant, speaking with (their) seniority and not taking "no" for an answer.