[Highstuff984]

Just contacted them via chat and was redirected to a call even after asking why that would be necessary. On the call i was told they escalated the situation and to wait two business days. Im assuming it is no longer instant via chat as it used to be or my information is flagged. Anyways ill update when they contact me.

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Method was dna item was airpod gen 3 magsafe

[mothered]

Method was dna

How were the goods received?

[andres77]

Just contacted them via chat and was redirected to a call even after asking why that would be necessary. On the call i was told they escalated the situation and to wait two business days. Im assuming it is no longer instant via chat as it used to be or my information is flagged. Anyways ill update when they contact me.

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Method was dna item was airpod gen 3 magsafe

I called and it took like 8 days for a CHEAP product

[Endeavor]

Just contacted them via chat and was redirected to a call even after asking why that would be necessary. On the call i was told they escalated the situation and to wait two business days. Im assuming it is no longer instant via chat as it used to be or my information is flagged. Anyways ill update when they contact me.

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Method was dna item was airpod gen 3 magsafe

The latest "instant" method was just a script that just claimed the item as damaged, and that was only for black friday. It is not possible now.

[Highstuff984]

Well i didnt recieve it yet, the fedex guy used a third party mailbox service that is connected with my building but not a actual government mailbox. (Its quite annoying for attempting dna), they had a photo of the mailbox but not the direct building and i didnt even get a code on my phone like im supposed to, to be able to recieve it. Now i gotta contact the property manager, even if i had the intent of legitimately purchasing this item id se it out of spite for them wasting my time. I think i wanna try to double dip it, like get a replacement via dna then eb them. worse case i think i can return the replacement pair

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Just contacted them via chat and was redirected to a call even after asking why that would be necessary. On the call i was told they escalated the situation and to wait two business days. Im assuming it is no longer instant via chat as it used to be or my information is flagged. Anyways ill update when they contact me.

---

Method was dna item was airpod gen 3 magsafe

I called and it took like 8 days for a CHEAP product

Maybe they’re beginning to clamp down on se’s, well that just means i have to try harder lol.
Im lucky i got to get into it when it was easier but it seems now its gonna require a investigation. Atleast they’re still faster than bestbuy (them being a month) 2 business days should get a call regarding whats next, im gonna be more pushy this time around and see if i can get the replacement there then hit them with a eb

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Just contacted them via chat and was redirected to a call even after asking why that would be necessary. On the call i was told they escalated the situation and to wait two business days. Im assuming it is no longer instant via chat as it used to be or my information is flagged. Anyways ill update when they contact me.

---

Method was dna item was airpod gen 3 magsafe

The latest "instant" method was just a script that just claimed the item as damaged, and that was only for black friday. It is not possible now.

Ah yea, it used to be a month ago you could just dna them, i didnt really look into the time of year. It totally makes sense theyd be harsher on protocol as its a busy time regarding packages and gifts.

[Endeavor]

Well i didnt recieve it yet, the fedex guy used a third party mailbox service that is connected with my building but not a actual government mailbox. (Its quite annoying for attempting dna), they had a photo of the mailbox but not the direct building and i didnt even get a code on my phone like im supposed to, to be able to recieve it. Now i gotta contact the property manager, even if i had the intent of legitimately purchasing this item id se it out of spite for them wasting my time. I think i wanna try to double dip it, like get a replacement via dna then eb them. worse case i think i can return the replacement pair

---

Just contacted them via chat and was redirected to a call even after asking why that would be necessary. On the call i was told they escalated the situation and to wait two business days. Im assuming it is no longer instant via chat as it used to be or my information is flagged. Anyways ill update when they contact me.

---

Method was dna item was airpod gen 3 magsafe

I called and it took like 8 days for a CHEAP product

Maybe they’re beginning to clamp down on se’s, well that just means i have to try harder lol.
Im lucky i got to get into it when it was easier but it seems now its gonna require a investigation. Atleast they’re still faster than bestbuy (them being a month) 2 business days should get a call regarding whats next, im gonna be more pushy this time around and see if i can get the replacement there then hit them with a eb

---

Just contacted them via chat and was redirected to a call even after asking why that would be necessary. On the call i was told they escalated the situation and to wait two business days. Im assuming it is no longer instant via chat as it used to be or my information is flagged. Anyways ill update when they contact me.

---

Method was dna item was airpod gen 3 magsafe

The latest "instant" method was just a script that just claimed the item as damaged, and that was only for black friday. It is not possible now.

Ah yea, it used to be a month ago you could just dna them, i didnt really look into the time of year. It totally makes sense theyd be harsher on protocol as its a busy time regarding packages and gifts.

double dip seems like the best bet right now

[mothered]

I think i wanna try to double dip it, like get a replacement via dna then eb them. worse case i think i can return the replacement pair

It's the best combination for double dipping lightweight goods.

Keep us Informed of all developments.

[Highstuff984]

They are being very anal about the situation. Not budging will call again regarding refund. After calling was told id recieve a call within 2-3 days regarding refund or replacement. I recieved a call telling me to do a chargeback. Any help will be appreciated, thank you.

[Highstuff984]

I think i wanna try to double dip it, like get a replacement via dna then eb them. worse case i think i can return the replacement pair

It's the best combination for double dipping lightweight goods.

Keep us Informed of all developments.

Hey they just called saying that i have to call my financial institution to file a chargeback because, “they have photo evidence matching google maps” which i know is a lie. Anyways the rep was very stern on staying on me calling my bank and did not budge on my request. I dont know where to go from here. I dont think 270$ is worth a chargeback. Should i just return it now? Or attempt to call a supervisor and argue, i tried arguing just the reps but it seems like they just hold their toung and ignore my issue im talking about and keep it to their script.

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The order was delivered on dec 8-9 so i think i might just return them if anything… this sitaution sucks, especially with how the reps changed. I dont know if its just the ones on the phone but they’re very annoying compared to the instant chats i was used too. And its not even for a big amount, i think ill try one more call and go hard but i dont know I’d really appreciate some insight before i throw this se out.

[mothered]

Hey they just called saying that i have to call my financial institution to file a chargeback because, “they have photo evidence matching google maps” which i know is a lie.

If you believe they're not telling the truth, ask them to email you the evidence.

the rep was very stern on staying on me calling my bank and did not budge on my request. I dont know where to go from here. I dont think 270$ is worth a chargeback. Should i just return it now? Or attempt to call a supervisor and argue

Ultimately It's your choice.

Rather than communicating with a supervisor, you can Instead request an escalation.