[dowsnadir]

Hello,

I have placed an order on Walmart. The item is an iPad air for $539 and shipped to freight forwarding services by onTrac. After my package was delivered I contacted Walmart and told them the package did not arrive. they told me : can see that your concern is regarding the missing item in your order. As per the tracking information, the item is marked as delivered to your address and is signed for as well. Since this is a signed item, the system does not allow us to initiate any returns for the item. If you have not received the item, I would advise you to contact your financial institution and file a claim for the missing item.

Well maybe I should contact them after 48h because they told refund or replacement is not available, any suggestion or advices?

[mothered]

and is signed for as well

Did you use a fake signature?

Since this is a signed item, the system does not allow us to initiate any returns for the item

That's nonsense.

Their policy states to wait two full days to see If the package arrives and If not, they'll be of assistance. Moreover, there's no mention of a signature.

[dowsnadir]

UPDATE: After a lot of failed attempts lol I asked someone for help for a refund and It has already helped me get full refund however Walmart closed my account. :v :v

[mothered]

however Walmart closed my account.

What was their reason for the account closure?

[dowsnadir]

however Walmart closed my account.

What was their reason for the account closure?

They says at email they sent to me: We reviewed your account history carefully, and we found it violated our Terms of Use regarding returns. For that reason, we've had to deactivate your account

This means we will no longer be able to process replacements, refunds or adjustments of your past orders. If you place future orders, they will be subject to cancellation. Even if you won't be ordering from us online, you can still make purchases from any Walmart store.

[mothered]

They says at email they sent to me:  We reviewed your account history carefully, and we found it violated our Terms of Use regarding returns. For that reason, we've had to deactivate your account

This means we will no longer be able to process replacements, refunds or adjustments of your past orders. If you place future orders, they will be subject to cancellation.

It's pretty clear why the account has been closed.

You must've been hitting many SEs In close timing, and/or claiming a large amount of refunds. Using the same method In succession and too many high value Items, are also part of the equation.

[dowsnadir]

The problem this is the first time I tried SE on walmart, However I consider it a good experience this will makes me improve in the future.

[mothered]

The problem this is the first time I tried SE on walmart, However I consider it a good experience this will makes me improve in the future.

Absolutely.

Take the positive out of the negative - you're now aware of what you should/should not do with future SEs under similar circumstances.