[deston24]

Went for the EB method on a very light $400 item. Was told their refund option was not working because of it being a high value item and was told the only way to resolve was CC dispute. People saying they're kinda dead and I can see why.

[mothered]

Was told their refund option was not working because of it being a high value item and was told the only way to resolve was CC dispute

So how do they refund high value Items for other customers?

[deston24]

Was told their refund option was not working because of it being a high value item and was told the only way to resolve was CC dispute

So how do they refund high value Items for other customers?

That's what I was curious if others were facing the same dilemma as me or to learn something that might give them the opportunity to refund. Item was sold and shipped by Walmart as well. I pressed that they need to resolve it and not my CC company but they would not budge.

[mothered]

That's what I was curious if others were facing the same dilemma as me or to learn something that might give them the opportunity to refund. Item was sold and shipped by Walmart as well. I pressed that they need to resolve it and not my CC company but they would not budge.

It sounds like your claim Is being assessed by reps at their discretion, as opposed to complying with protocol.

They have no right to suggest a chargeback via your credit card provider. That's your payment system, and your choice to pursue that path.
Request your claim be escalated.

[deston24]

That's what I was curious if others were facing the same dilemma as me or to learn something that might give them the opportunity to refund. Item was sold and shipped by Walmart as well. I pressed that they need to resolve it and not my CC company but they would not budge.

It sounds like your claim Is being assessed by reps at their discretion, as opposed to complying with protocol.

They have no right to suggest a chargeback via your credit card provider. That's your payment system, and your choice to pursue that path.
Request your claim be escalated.

Ended up doing the chargeback which at first was successful and I thought that was it. I ended up getting rebilled and was shown all the supporting documents saying my package was received that the Walmart billing team provided. Called them and was told since the box showed as weighing .6 pounds when leaving that their responsibility was over since I signed for it (which I did as I was pursuing EB method)

My question: This CPU was as light as I could possibly imagine but since a weight (even if it was .6 pounds) existed before leaving their facility, they said they have no reason to believe it wasn't in the box upon delivery, how would you proceed successfully?

After I believed this SE to be a failure I called their general support to get the chat logs of them telling me to issue a chargeback but when prompted by the automated system, it asked me if I was calling about the CPU I was attempting to SE, I said yes and the automated system apologized I hadn't received it and offered me replacement or refund, I say refund and within a minute I had an email telling me the issue had been issued.

I suppose a rebill counts as not delivered in their system and the automated system couldn't tell. While I have the email saying the refund was issued I won't believe it until I see it in my account but will report back if/when that happens.

[mothered]

Ended up doing the chargeback which at first was successful and I thought that was it. I ended up getting rebilled and was shown all the supporting documents saying my package was received that the Walmart billing team provided.

Such documents are Irrelevant.

What has a package that's marked as delivered/received, got to do with claiming the Item was missing In the package Itself?

Called them and was told since the box showed as weighing .6 pounds when leaving that their responsibility was over since I signed for it (which I did as I was pursuing EB method)

What they're referring to Is the shipping/gross weight, not the Item weight and given It's a CPU that would be well under the 120 gram bracket, It will not be detected when dispatched.

As such, It Is their responsibility for failing to pack and send your purchased Item.

My question: This CPU was as light as I could possibly imagine but since a weight (even if it was .6 pounds) existed before leaving their facility, they said they have no reason to believe it wasn't in the box upon delivery, how would you proceed successfully?

What reason might that be?  Did they conclusively confirm that the CPU Itself was In the box prior to dispatch? Did they check the condition of the package with the carrier at the time It was handed to you? 

I'm not targeting this at yourself, but rather the questions I'd be asking (to start off with) If I was In your position.

After I believed this SE to be a failure I called their general support to get the chat logs of them telling me to issue a chargeback but when prompted by the automated system, it asked me if I was calling about the CPU I was attempting to SE, I said yes and the automated system apologized I hadn't received it and offered me replacement or refund, I say refund and within a minute I had an email telling me the issue had been issued.

I suppose a rebill counts as not delivered in their system and the automated system couldn't tell. While I have the email saying the refund was issued I won't believe it until I see it in my account but will report back if/when that happens.

Fingers crossed the transaction doesn't get reversed at a later time.

[deston24]

[quote="deston24" pid='1076059' dateline='1645250708']
Ended up doing the chargeback which at first was successful and I thought that was it. I ended up getting rebilled and was shown all the supporting documents saying my package was received that the Walmart billing team provided.

Such documents are Irrelevant.

What has a package that's marked as delivered/received, got to do with claiming the Item was missing In the package Itself?

Called them and was told since the box showed as weighing .6 pounds when leaving that their responsibility was over since I signed for it (which I did as I was pursuing EB method)

What they're referring to Is the shipping/gross weight, not the Item weight and given It's a CPU that would be well under the 120 gram bracket, It will not be detected when dispatched.

As such, It Is their responsibility for failing to pack and send your purchased Item.

My question: This CPU was as light as I could possibly imagine but since a weight (even if it was .6 pounds) existed before leaving their facility, they said they have no reason to believe it wasn't in the box upon delivery, how would you proceed successfully?

What reason might that be?  Did they conclusively confirm that the CPU Itself was In the box prior to dispatch? Did they check the condition of the package with the carrier at the time It was handed to you? 

I'm not targeting this at yourself, but rather the questions I'd be asking (to start off with) If I was In your position.



Refund hit my account today, couldn't believe it honestly.

Based on your replies to my questions, it seems I should have claimed the CPU was missing from the CPU box as I claimed and told them nothing was in the box at all. Are both claims successful? With packages this light is there more success from a completely empty box claim or claiming the CPU is missing from the CPU box in my delivery?

Thanks

[mothered]

Refund hit my account today, couldn't believe it honestly.

Based on your replies to my questions, it seems I should have claimed the CPU was missing from the CPU box as I claimed and told them nothing was in the box at all. Are both claims successful?

As per their reply below, on what grounds did they approve the claim? They were quite adamant that the CPU was delivered correctly.

was told since the box showed as weighing .6 pounds when leaving that their responsibility was over
they said they have no reason to believe it wasn't in the box upon delivery

With packages this light is there more success from a completely empty box claim or claiming the CPU is missing from the CPU box in my delivery?

The CPU Itself Is a lot lighter than the entire contents, so purely claiming the CPU was missing, will have a much higher chance of success.

[deston24]

Refund hit my account today, couldn't believe it honestly.

Based on your replies to my questions, it seems I should have claimed the CPU was missing from the CPU box as I claimed and told them nothing was in the box at all. Are both claims successful?

As per their reply below, on what grounds did they approve the claim? They were quite adamant that the CPU was delivered correctly.

I called their general support line and the automated system asked if I was calling about my CPU order, I said yes and the automated system apologized as it showed undelivered and asked if I wanted a refund or replacement as I'm assuming the rebill is coded as an undelivered order but the automated system doesn't know the difference.

So no one approved my claim, the automated system granted me my refund which has already hit my account. There's no more active investigations or really any reason anyone should look at my claim again.

[mothered]

I called their general support line and the automated system asked if I was calling about my CPU order, I said yes and the automated system apologized as it showed undelivered and asked if I wanted a refund or replacement as I'm assuming the rebill is coded as an undelivered order but the automated system doesn't know the difference.

So no one approved my claim, the automated system granted me my refund which has already hit my account.

You're fortunate to have their automated support refund your claim.

At the end of the day It succeeded, and that's all that matters.

There's no more active investigations or really any reason anyone should look at my claim again.

How do you know they've ceased their Investigation?

Have you received confirmation that your case has been closed?