[mothered]

I attempted to ask another rep on what grounds they closed the escalation and to escalate the case on the grounds that they were disregarding the reasons for not being able to file a PR, and the rep told me nothing could be done on their end and disconnected. If that changes anything, this interaction happened via online chat rather than a cellphone call.

Ridiculous to say the least - they've closed the escalation without any justification whatsoever.

Get In contact by phone and "demand" why they've decided to close It. Do not get off the line until the appropriate reply Is received.