[mothered]

Hey this is their game to frustrate you into giving up, but you would never give up and lose your hard earned money.  They pay these people to say this and that, then you get a different  person who starts the cycle over again.  I had them say the same thing , I was getting a refund then they had to keep looking into it.  It will co e just be patient and it will happen,  stick to what happened.

About the police report tell them exactly  what you explained and add you can't wait that long, u have bills to pay.  And depending on where you live, you recieved an EB, so that's on them or the shipping company to make that report.  You never had the property taken from you because the box was empty.  Can't be theft it you never owned/possessed it.

Keep at it, and put some extra pressure on them because you need your refund to survive.

Keep us posted. - G

I couldn't have said It better myself.