[Dazen4xx]

EBing seems to be producing mixed results, so under the circumstances you've described about the delivery, DNA It.

Okay so it arrived no signature required dropped it off and took a picture sitting at the front door I hopped on chat told them and they said theyre going to investigate with carrier but ill be eligible for refund or replacement in 2 days. So i wait for carrier email or just get my refund in 2 days

It sounds like they'll be Issuing an advance refund/replacement while the Investigation Is still ongoing.

Yes im pretty sure thats what its technically called. If the refund goes through how long should I wait to open the package? Its a refurbished model not a brand new one

[mothered]

If the refund goes through how long should I wait to open the package? Its a refurbished model not a brand new one

Wait until you receive confirmation that the claim has been finalized.

[Dazen4xx]

If the refund goes through how long should I wait to open the package? Its a refurbished model not a brand new one

Wait until you receive confirmation that the claim has been finalized.

So I got on a call with walmart and they said that fedex provided enough information and that the package was delivered. I told them there was no signature or physical evidence proving it was delivered and the rep didnt care. She said were updating this claim and it is resolved the final solution is you will need to file a PR if you feel your package was stolen and closed the case. So now I think its not possible anymore.

[mothered]

So I got on a call with walmart and they said that fedex provided enough information and that the package was delivered.

A very poor response that obviously was not generated with any thought whatsoever.

Define: "enough Information", and how Its specifics deemed your claim declined In a justifiable manner. This question Is targeted at them, not yourself.

I told them there was no signature or physical evidence proving it was delivered and the rep didnt care. She said were updating this claim and it is resolved the final solution is you will need to file a PR if you feel your package was stolen and closed the case. So now I think its not possible anymore.

Did you request an escalation at any point?

[Dazen4xx]

So I got on a call with walmart and they said that fedex provided enough information and that the package was delivered.

A very poor response that obviously was not generated with any thought whatsoever.

Define: "enough Information", and how Its specifics deemed your claim declined In a justifiable manner. This question Is targeted at them, not yourself.

I told them there was no signature or physical evidence proving it was delivered and the rep didnt care. She said were updating this claim and it is resolved the final solution is you will need to file a PR if you feel your package was stolen and closed the case. So now I think its not possible anymore.

Did you request an escalation at any point?

Yes I requested an escalation and she said this case is closed and will be noted for future chat references. I asked to speak to someone above her and she just closed it

[mothered]

Yes I requested an escalation and she said this case is closed and will be noted for future chat references. I asked to speak to someone above her and she just closed it

As a buyer, you have every right to escalate your claim.

Keep contacting them until It's done.

[Dazen4xx]

Yes I requested an escalation and she said this case is closed and will be noted for future chat references. I asked to speak to someone above her and she just closed it

As a buyer, you have every right to escalate your claim.

Keep contacting them until It's done.

Ive called them 5 times now every time they pull up the previous chat and say it has been concluded and cant do anything and will just hang up right away.

[mothered]

Yes I requested an escalation and she said this case is closed and will be noted for future chat references. I asked to speak to someone above her and she just closed it

As a buyer, you have every right to escalate your claim.

Keep contacting them until It's done.

Ive called them 5 times now every time they pull up the previous chat and say it has been concluded and cant do anything and will just hang up right away.

Even after the escalation Is requested?

[Dazen4xx]

As a buyer, you have every right to escalate your claim.

Keep contacting them until It's done.

Ive called them 5 times now every time they pull up the previous chat and say it has been concluded and cant do anything and will just hang up right away.

Even after the escalation Is requested?

Yea they persist that it was already closed and that they already resolved the issue. Its some BS theyre onsided and dont even allow me to ask them questions about the product.

[mothered]

they persist that it was already closed and that they already resolved the issue. Its some BS theyre onsided and dont even allow me to ask them questions about the product.

Ridiculous to say the least.

Are you able to open a ticket?