[mothered]

I replied to the final email with this (with a screenshot of the polices' reply):

Spoiler:

Hi,

Have just been in contact with the police and their response is attached below.

This is frustrating as the police have shown that they will not be helping any further, and on your end I am getting frustrated as I simply put an order through and now I've had to go through all of this hassle of filing a police report and contacting your support services numerous times. This is disappointing to me as it's showing me amazon's incapacity to manage my claim.

I demand that you move forward with processing this claim, as the initial consultant on live chat told me they were already processing a refund, which would have been sorted by now. As I am down £219.

Many Thanks
Awaiting your reply

However, they've just sent me this reply twice now and nothing since and its been a few days:


I never told them to package didn't come to the correct address so unsure why they mentioned that in the first paragraph.

UPDATE:
This is the latest, although the police said they wouldn't give me a ref number for this.

The first message Is typical of their automated replies, by generalizing and without taking the nature of the claim Into consideration.

In terms of the latest reply, they're well aware that under the circumstances, a police report/reference number cannot be Issued so their request Is totally Inappropriate.

Get a document from the police stating why they cannot fulfill your request and send It to Amazon. If they still believe that a police report can be filed, ask them to advise you of whom to contact to obtain the report.
I'd love to read how they'd respond to that.