[lkunt]

Amazon have stated In their message that they will cooperate with the police as part of any Investigation, so you can reply to this accordingly.

Whether they'll replace the Item, depends on the result of the Investigation.

I received this reply from the police

"Hi,
Thanks for your email below, unfortunately at present there is no confirmation of a crime and this appears to be a Civil matter between you and Amazon therefore we would be unable to provide any reference number.

I note that Amazon are conducting their own investigation therefore so hopefully they will do a thorough job.

Regards"

What's the next step for me to flip this onto amazon?

Amazon Is the one that requested you file a police report. You're not their first customer that's experienced this and as such, they should know better than to waste your time.

Show this message, and tell them how frustrated and disappointed you are with their Incapacity to manage your claim. Then demand that they move forward by processing It.

Thank you so much you've been a real legend. I've just replied to them so will keep you all updated, this is so much appreciated