Ultimate Ears proof of purchase before issuing replacement

TheBloke · 02-28-2019, 12:07 AM

So i have been trying to SE ultimate ears and now all of a sudden they are saying that my serial has been registered before and that i must provide POP. Will they know i am SE'ing if i give them that as its already been registered?

They are saying that if i give them POP they will process my case for a replacement product

mollynation · 02-28-2019, 12:13 AM

Maybe you registred on a account u cant remember. Send them POP and see what happens, sound like you good to go

TheBloke · 02-28-2019, 12:17 AM

(02-28-2019, 12:13 AM)mollynation Wrote: Maybe you registred on a account u cant remember. Send them POP and see what happens, sound like you good to go

I havent, i dont actually own the speaker i am just trying for a free one, I was just wondering that because they know it has been registered before are they using this to sort of catch me out? Maybe im reading too much into it

mollynation · 02-28-2019, 12:21 AM

I know. i was just trying to convince you that you could say that ect.
I know your trynna SE it. - Go with the flow and send POP u probably overthiking rn

TheBloke · 02-28-2019, 12:23 AM

(02-28-2019, 12:21 AM)mollynation Wrote: I know. i was just trying to convince you that you could say that ect.
I know your trynna SE it. - Go with the flow and send POP u probably overthiking rn

Ohh sorry i misread your first reply i get it now

I am gonna send in POP tomorrow and see where it leads me

mothered · 02-28-2019, 04:26 AM

Quote:They are saying that if i give them POP they will process my case for a replacement product

Your SE Is 50% complete.

Comply with their request and await the outcome.

amgmerce · 02-28-2019, 04:33 AM

(02-28-2019, 12:13 AM)mollynation Wrote: Maybe you registred on a account u cant remember. Send them POP and see what happens, sound like you good to go

I am trying to find a good POP for amazon any suggestions?

TheBloke · 02-28-2019, 10:30 AM

POP has been provided will update what comes next

TheBloke · 02-28-2019, 01:27 PM

(02-28-2019, 04:26 AM)mothered Wrote:
Quote:They are saying that if i give them POP they will process my case for a replacement product

Your SE Is 50% complete.

Comply with their request and await the outcome.

So they have accepted POP and are now asking for a youtube video showing device and case number and if it doesnt work my case will be closed

TheBloke · 02-28-2019, 02:31 PM

Quick update logitech have closed my case looks like ill have to start again