[nerdcorp]

Very easy SE:

Step 1: Contact Papermate
Step 2: Fill out the form with your real address don't worry they don't bill.
They'll email you asking for pictures and confirmation of your address you can just tell them that you already threw away the product due to them making a bigger mess.

Enjoy your pens.

[mothered]

It doesn't get much easier than that.

How many times have you personally SEd them using the said method?

[nerdcorp]

About 4 times, I might move on to the more expensive fountain pens (from pilot) suprising how fountain pens can cost so much.

[mothered]

About 4 times

Then that pretty much confirms their assessment of claims.

Thanks for sharing your experience and of course, the method Itself.

[fi3ld]

Dear Djardi,

Thank you for contacting us.

We are very sorry for the incident in your case, we kindly ask you to contact the seller.

We understand that it was a gift, but we recommend you to contact the seller first.

If I can be of further assistance, please reply to this email directly.

Thank you for choosing PaperMate,
Jose
Writing Instruments Consumer Service

Reach us on:
020 30276892 or 020 30276893, Monday to Friday: 8AM – 4PM (GMT)


===========

My Message :
Hello, I got 37 years old this week and my friend gifted me one of your awesome collections, named "Paper Mate Gel Pens 14 counts". Actually, I was a free writer since i was 17 years old, i write for myself and my dear friend knew that and that was the most precious gift someone could gift me. I don't really care about price, it's meaningful! When we opened it, pens and box were all ruined by water or oil and they don't write.My friend got mad and threw them.I'm contacting you to fix the issue.
===========
What do you advice?
I'm thinking to tell them that he bought them from a different country

[mothered]

Dear Djardi,

Thank you for contacting us.

We are very sorry for the incident in your case, we kindly ask you to contact the seller.

We understand that it was a gift, but we recommend you to contact the seller first.

If I can be of further assistance, please reply to this email directly.

Thank you for choosing PaperMate,
Jose
Writing Instruments Consumer Service

Reach us on:
020 30276892 or 020 30276893, Monday to Friday: 8AM – 4PM (GMT)


===========

My Message :
Hello, I got 37 years old this week and my friend gifted me one of your awesome collections, named "Paper Mate Gel Pens 14 counts". Actually, I was a free writer since i was 17 years old, i write for myself and my dear friend knew that and that was the most precious gift someone could gift me. I don't really care about price, it's meaningful! When we opened it, pens and box were all ruined by water or oil and they don't write.My friend got mad and threw them.I'm contacting you to fix the issue.
===========
What do you advice?

You've created a very good approach, that may well work In your favor.

There's a vulnerability In PaperMate's reply below.

we recommend you to contact the seller first.

They've stated "we recommend you to contact the seller first", meaning that's what they're suggesting as the Initial step. They're not releasing themselves from liability, so as an alternative, you can say that you've contacted the seller and they asked you to deal directly with PaperMate.

[fi3ld]

Dear Djardi,

Thank you for contacting us.

We are very sorry for the incident in your case, we kindly ask you to contact the seller.

We understand that it was a gift, but we recommend you to contact the seller first.

If I can be of further assistance, please reply to this email directly.

Thank you for choosing PaperMate,
Jose
Writing Instruments Consumer Service

Reach us on:
020 30276892 or 020 30276893, Monday to Friday: 8AM – 4PM (GMT)


===========

My Message :
Hello, I got 37 years old this week and my friend gifted me one of your awesome collections, named "Paper Mate Gel Pens 14 counts". Actually, I was a free writer since i was 17 years old, i write for myself and my dear friend knew that and that was the most precious gift someone could gift me. I don't really care about price, it's meaningful! When we opened it, pens and box were all ruined by water or oil and they don't write.My friend got mad and threw them.I'm contacting you to fix the issue.
===========
What do you advice?

You've created a very good approach, that may well work In your favor.

There's a vulnerability In PaperMate's reply below.

we recommend you to contact the seller first.

They've stated "we recommend you to contact the seller first", meaning that's what they're suggesting as the Initial step. They're not releasing themselves from liability, so as an alternative, you can say that you've contacted the seller and they asked you to deal directly with PaperMate.

Thanks for your reply mate
I've decided to continue as it is my first "Free" SE try
I told them
"Good day !
Thank you for your response, yes actually that's the first thing we did with my friend we called the seller and they just said to contact customer service of PaperMate and here we are.
Honestly, i don't understand why do i have to be in the middle of such a comedy! This sends me to that, that sends me to this; With all my respect but you're making me feel like i am 6 years old.Can we please solve this in a professional manner? Appreciate your understanding.
Best regards,
Djardi
"

[mothered]

Dear Djardi,

Thank you for contacting us.

We are very sorry for the incident in your case, we kindly ask you to contact the seller.

We understand that it was a gift, but we recommend you to contact the seller first.

If I can be of further assistance, please reply to this email directly.

Thank you for choosing PaperMate,
Jose
Writing Instruments Consumer Service

Reach us on:
020 30276892 or 020 30276893, Monday to Friday: 8AM – 4PM (GMT)


===========

My Message :
Hello, I got 37 years old this week and my friend gifted me one of your awesome collections, named "Paper Mate Gel Pens 14 counts". Actually, I was a free writer since i was 17 years old, i write for myself and my dear friend knew that and that was the most precious gift someone could gift me. I don't really care about price, it's meaningful! When we opened it, pens and box were all ruined by water or oil and they don't write.My friend got mad and threw them.I'm contacting you to fix the issue.
===========
What do you advice?

You've created a very good approach, that may well work In your favor.

There's a vulnerability In PaperMate's reply below.

we recommend you to contact the seller first.

They've stated "we recommend you to contact the seller first", meaning that's what they're suggesting as the Initial step. They're not releasing themselves from liability, so as an alternative, you can say that you've contacted the seller and they asked you to deal directly with PaperMate.

Thanks for your reply mate
I've decided to continue as it is my first "Free" SE try
I told them
"Good day !
Thank you for your response, yes actually that's the first thing we did with my friend we called the seller and they just said to contact customer service of PaperMate and here we are.
Honestly, i don't understand why do i have to be in the middle of such a comedy! This sends me to that, that sends me to this; With all my respect but you're making me feel like i am 6 years old.Can we please solve this in a professional manner? Appreciate your understanding.
Best regards,
Djardi
"

Great response.

I'd be Interesting to see how PaperMate reply.

[fi3ld]

You've created a very good approach, that may well work In your favor.

There's a vulnerability In PaperMate's reply below.

They've stated "we recommend you to contact the seller first", meaning that's what they're suggesting as the Initial step. They're not releasing themselves from liability, so as an alternative, you can say that you've contacted the seller and they asked you to deal directly with PaperMate.

Thanks for your reply mate
I've decided to continue as it is my first "Free" SE try
I told them
"Good day !
Thank you for your response, yes actually that's the first thing we did with my friend we called the seller and they just said to contact customer service of PaperMate and here we are.
Honestly, i don't understand why do i have to be in the middle of such a comedy! This sends me to that, that sends me to this; With all my respect but you're making me feel like i am 6 years old.Can we please solve this in a professional manner? Appreciate your understanding.
Best regards,
Djardi
"

Great response.

I'd be Interesting to see how PaperMate reply.

I guess this is the last step before the SE works
What do you think here ?
I'm thinking to tell them
"
Good day,
Thanks for your response!
About the product i already mentioned in my first message that my friend got mad and threw it, well what do you expect?
You give someone the perfect gift for his birthday and you expect it to go beyond your best expectations.
Then you find it covered by some stupid oil and nothing works. I felt like my freewriting career has been humiliated up & down.
So he threw them and apologized. But i could feel what he felt though it's just some 4$ gift.
About the receipt i don't think he has it and even if he does, i won't ask him for it. He just started to feel normally about the situation. So i won't risk our relationship for a receipt that he 90% has threw up.
I can help with date of purchase though, my birthday was 5th October and he came one week before it.
So he bought it between 28th September, and 3rd October.
And he knows that PaperMate are my favorite pens. I wrote my lifestory book using your pens guys.
I hope we can fix this disappointment .
Best regards,
Djardi"

As I'm not sure of my editing skills to fake a receipt(never did it before)
Your advice ?

[BetterThings2]

Very easy SE:

Step 1: Contact Papermate
Step 2: Fill out the form with your real address don't worry they don't bill.
They'll email you asking for pictures and confirmation of your address you can just tell them that you already threw away the product due to them making a bigger mess.

Enjoy your pens.

Worked for me. Got over 100 pens coming in, thanks.