Tutorial Sphero Product Replacement

Andiabs · 02-11-2016, 08:24 PM

Thank you for writing in to let me know you have sent your package off. I have went ahead and ordered your replacement unit. It does take a couple days to process through the warehouse. Your order number is xxxxx, the same as your RMA number.

As soon as I see your package has been sent out, I will make sure to email you back with that information. You will be up and rolling in no time.

Lean · 03-04-2016, 06:41 PM

No doubt one of the easiest companies I've SE'ed. I have got at least 5 BB-8 Droids from Sphero shipped to the same address. It is also possible to double dip if you tell them you never received the toy.

mst1984 · 03-23-2016, 02:06 PM

OK, so I've got to the shipping stage and they've sent me a prepaid FedEx shipping label, they state they'll ship my replacement dependent on the movement of the unit I'm returning.

I was planning on using the sending via my own courier method but what now?

mst1984 · 04-01-2016, 02:09 PM

And...success!

My "replacement" BB-8 arrived earlier this week, thanks so much for the heads up, now trying for the double dip.

mst1984 · 04-04-2016, 08:47 AM

OK, so as per my previous reply I was going for the double dip...

Despite my BB-8 being delivered by UPS I contacted Sphero support and asked them when I should expect to receive it; knowing full well that they could track the shipment. To my surprise the support rep said that they'd had a look at my order and there had been some kind of discrepancy with my shipping address, and that as a result the original replacement order had been cancelled.

So with that they have created another replacement order and apologised profusely - I didn't realise it was going to be THAT easy Evil