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Tutorial Sphero Product Replacement - Printable Version

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+--- Thread: Tutorial Sphero Product Replacement (/Thread-Tutorial-Sphero-Product-Replacement)

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Sphero Product Replacement - Edward - 08-02-2014

[Image: isOEVL0.png?1]

This method is a bit more difficult, as it requires postage proof. So, if you want, modify an old receipt or something.

  1. Visit Sphero's website: http://store.gosphero.com/
  2. Visit Sphero's support section: https://sphero.zendesk.com/anonymous_requests/new
  3. Explain to them that your Sphero isn't working, that it won't turn on, or something of the sort. You could explain that it was a present for your son/daughter's birthday and you were trying it out.
  4. They will ask you for proof of purchase.
  5. Send them your proof of purchase. Amazon receipts work. I have shared a generator here: https://sinister.li/Thread-Online-Amazon-Receipt-Generator
  6. They will send you an email back, telling you to troubleshoot.
  7. Explain that the steps they've given you haven't worked repetitively and that you're quite frustrated with their service. Emphasize that your son/daughter's birthday has already passed as well.
  8. After they've realized troubleshooting will not work, they will ask you to return your Sphero for a replacement.
  9. Let them know that you have sent your Sphero.
  10. Wait a week, then email them back, asking when you're getting your replacement.
  11. They will tell you that they haven't received your Sphero yet.
  12. At this point, express your discontent with their product and service. Show how outraged you are.
  13. They will instruct you to track the package via your post service. Tell them that you didn't pick a tracking option.
  14. Give them a postage receipt. I suggest modifying an old one you've gotten in the past. Make sure there is no tracking information on it after modifying it.
  15. Demand a replacement. Tell them how unhappy you are, as they've lost your Sphero.
  16. They should send you a replacement.


RE: Sphero Product Replacement - Cressi - 08-02-2014

Never have I heard of this Sphero of which you speak, but I like the idea of it ^^
Bookmarked, and I'll definitely try this out one day. Thanks ^.^

Re: RE: Sphero Product Replacement - Oni - 08-06-2014

(08-06-2014, 04:50 PM)jbjbjbjb99999 Wrote: Hi Edward,

Thanks a lot for posting this. It's extremely helpful.

Jake from Sphero

Haha, you are all going to jail!

RE: Sphero Product Replacement - BreShiE - 08-06-2014

Oh my god that's amazing!! Holy shit I want One. OP can you make receipts/proof of purchase.

RE: Sphero Product Replacement - MiS - 08-06-2014

(08-06-2014, 06:23 PM)Oni Wrote: Haha, you are all going to jail!

Trolling or not, his post makes me realize how easy it is to just share or take a screen shot of ST methods, and report it to the company itself. If they did that, would they take precautions against specific methods used against them?

Re: RE: Sphero Product Replacement - Satan - 08-06-2014

(08-06-2014, 08:34 PM)MiS Wrote: Trolling or not, his post makes me realize how easy it is to just share or take a screen shot of ST methods, and report it to the company itself. If they did that, would they take precautions against specific methods used against them?
Even if they did new methods can easily be made. You cannot patch se'ing as it relies on people rather than software. People can always be convinced of something even when they're doubtful.

Re: RE: Sphero Product Replacement - Oni - 08-06-2014

(08-06-2014, 08:34 PM)MiS Wrote: Trolling or not, his post makes me realize how easy it is to just share or take a screen shot of ST methods, and report it to the company itself. If they did that, would they take precautions against specific methods used against them?

That happens sometimes, I would imagine. Larger companies have a harder time stopping social engineers, as they have to change policies and stuff. It is much easier for smaller companies that only have a few staff.

RE: Sphero Product Replacement - llego - 10-19-2015

I found Sphero accidentally by an add, last summer.I bullcraped them to send me an Ollie.
Now the funny thing begins: I receive the package (for wich i paid like 10$ vamal thing) and surprise: they sent me a Sphero 2.0 .Mailed them back (double angry because of 10$ and wrong toy).They sent another one, tax was still there, mailed them back, they have actually talked with those guys to cut off the tax, but in the meantime they have sent another one tax free, via UPS.Then i got them both.So finally i paid 10$ and got 2 Ollies and one Sphero.
kek

//topic revive sorry

RE: Sphero Product Replacement - Andiabs - 02-10-2016

Got to the postage stage on this. Will keep you posted (no pun intented)

RE: Sphero Product Replacement - Andiabs - 02-10-2016

This works, rather than saying no tracking number I paid for a cheap option and will drop off tomorrow with same weight and dimensions. Took some doing but have persuaded them to deliver once they see movement on package so worth the £13. Anyone want help with this let me know. Cheers