[zer0_s3c]

Contact Information

AT&T
Phone Number: 1 (800) 288-2020
Systems: CCTP, G2, CARE, Telegence, Clarify, Phoenix, OMS, CRM, Enabler, OPUS, POSII, Compass, Ordertrack, myCSP, NBI, Ensemble, Xacct, PTT
--------------------
Yahoo
Live Chat: https://io.help.yahoo.com/contact/index?...=PROD_ACCT
Systems: AMD, Star
-----------------------
Cox
Phone Number: 1 (800) 229-6542
Live Chat: https://www.cox.com/support/emailchat/chatusenglish.asp
Systems: SL2, iComs, iNav, Edgehealth, Remedy, Quikway, Tivia

Charter
Phone Number: 1 (888) 438-2427
Live Chat: http://www.myaccount.charter.com/Visitors/chatlive.aspx
Systems: Sigma, IRIS

Comcast
Phone Number: 1 (800) COMCAST
Live Chat: https://www.comcastsupport.com/chatentry/
Systems: ACSR, Comtrac, CSG, Einstien, Grandslam, Vision (NOTE: Only Grandslam can do IP address lookups.)
Employee Name: Gilbert
Employee ID: 100-499-892
Employee Region: Boston
Employee SV: Anthony

Netflix
Phone Number: 1 (866) 579-7172
Live Chat: https://help.netflix.com/help#startChat
Systems: Obiwan

Sprint
Phone Number: 1 (866) 866-7509
Systems: CICS, DB2, MQ, ADABASE, REXX, VSAM

Time Warner / Road Runner
Username Retrieval: https://urt.rr.com/
Password Reset: http://pt.rr.com/
IP Management Tool: https://ipmt.rr.com/ipmt/login.jsp
Phone Number: 1 (855) 800-1925
Live Chat: http://www.timewarnercable.com/en/reside...ct-us.html
Systems: Real, Unified, AAD, ACSR, ATG Tools, iComs, DOCSIS. (DOCSIS, Unified, and Real do IP lookups)
Name: Darryl Estes
EID: E12145
Location: TW-Raleigh in Raleigh, NC

Verizon
Login: https://www22.verizon.com/cofee/content/...2Fcofee%2F
Phone Number: 1 (800) 837-4966
Live Chat: http://www.verizon.com/Support/Residenti.../index.htm
Systems: Cofee, Legend, DTI Express, iView, iGO, CPE Manager, Marval, Telegence
LCT Home Office:
Name: Brett
Location: Redmond, WA
OSID: gfa*667

Shaw:
Systems: TOGAF

Rogers:
Systems: ICM and STI

Bell:
Systems: Maxplus, CSM 1 Bill, Singleview (Singleview does IPs)
Name: Vipin
Employee ID: 604084
Name: Shamari
Employee ID: EY17429

T-Mobile:
Systems: QuickView, Remedy, SAMSON, NCI, T-COMMUNINITY, IHLR

Opt Online:
Systems: TDA

PenTeleData:
Login: http://www2.engr.ptd.net/
Login: http://server4.engr.ptd.net/login/login.cgi
Webmail: https://promail.ptd.net/
Usernames: admin
System: Smart System
Name: Joann
CFR: CSR2 (Employee ID)
Position: Supervisor 2 PenTeleData, Corporate Office

Paypal:
Systems: Compass & Admin

Fido / Micro-Cell
Systems: ICM - Looks up the account information, Citrix - log into the account

CenturyLink:
Systems: Ensemble

Frontier:
Systems: JWalk and iNet

Blue Ridge:
Systems: iComs

Cogent:
Systems: SSRS and Remedy Ticketing System

--------------------------
Scripting

Charter

Hello My Name is Andrew and I'm from the Charter Customer Support in
Greenville South Carolina and i cant access the clients information
our systems are not working could you please provide some details on the
client for me?

Comcast

Hello my name is Andrew and I'm from the Comcast Customer Support in
(VICTIMS AREA) and i cant access the clients information my
grandslam cannot connect and im recieving errors. Will you plesae look up
the information on the client for me?

/Verizon

Hello my name is Thomas and I'm from the Verizon Customer Support in
Danville and i cant access the clients information my
Legend/Iview (use any) cannot connect and im recieving errors. Will you plesae look up
the information on the client for me?

/AT&T

Hello my name is Thomas and I'm from the AT&T Customer Support in
Danville and i cant access the clients information my
G2 (use any) cannot connect and im recieving errors. Will you plesae look up
the information on the client for me?

[Oni]

This is really old and I doubt any of these methods work anymore. But, if they do, cheers.

[zer0_s3c]

Just found it layin around, who knows lol.

Btw, it's Goon bro. ;P

[Edward]

Was testing the Comcast method with a friend of mine's IP (and consent).

Logs

Code:

user Andrew has entered room analyst Reginald has entered room Reginald: Hello Andrew_, Thank you for contacting Comcast Live Chat Support. My name is Reginald. Please give me one moment to review your information. Andrew_: My Issue: Hello my name is Andrew and I'm from the Comcast Customer Support in Oregon and I can't access the clients information my grandslam. I cannot connect and I am receiving errors. Will you please look up the information on the client for me? Reginald: Hi Reginald: I understand. I sincerely apologize Andrew. We can only provide information if the account is verified and if you are the account holder or an authorized user in the account. Reginald: If you have errors regarding accessing accounts, please do contact or ask support to your Supervisor. Andrew_: My supervisor appears to be out. I can put them on hold, though they are quite unhappy right now. Andrew_: Them, being the client. Reginald: I understand. Unfortunately, we cannot provide any information unless complete verification is done and we are chatting with the account holder or an authorized user. Upon checking our system, there are no known issues. Reginald: If you have issues with the system, try to troubleshoot it by relaunching it, optimizing the browser, etc. Reginald: Your Floor Leader or Assistant should have updates regarding system issues. If there are none, please do try to troubleshoot it first. Andrew_: As I said, both are out right now. I'll tell the client I will contact them back when the floor leader comes back. Andrew_: Another coworker claimed they had issues this morning, so I think it's an issue at our office. Andrew_: Thank you anyways, I guess. Reginald: I see. I apologize Andrew, if there are issues with the system, it would have affected other sites too. Please do ask your Supervisor for proper steps regarding this. Reginald: As you already know, we are not allowed to provide any information to non-account holders or not authorized users.

Unless I contacted the wrong department, this appears to be moot.

Edit:
Someone else suggested trying a more personal approach. For example: "I know we're not supposed to do this, but I hate it when customers yell at me. Can you help me out?"

[Satan]

Unlikely to work at all, its been abused out the arse.

[BreShiE]

Might be worth mentioning that some of these are now patched. Still good for infosec though. I know for a fact that Comcast is patched and has been for a while. They hired in some white hats to train all their employees and have a zero tolerance policy on giving out customer information to anyone but their customers.

I remember when IP doxing was only ever heard of, never seen. Only when the "big boys" could do it haha. These past 2 years it's been highly prominent and any little skiddy could do it if they knew the right people.

[zer0_s3c]

Amen brother. Now just because you can 'se' a 12pack of mt. dew or some electronic, they think they're hackers..Not many even know about PHREAKing either..sadly.

[Oni]

Amen brother. Now just because you can 'se' a 12pack of mt. dew or some electronic, they think they're hackers..Not many even know about PHREAKing either..sadly.

I won't say anything about phreaking, but I certainly agree with the first bit.

[superMAUS]

Was testing the Comcast method with a friend of mine's IP (and consent).

Logs

Code:

user Andrew has entered room analyst Reginald has entered room Reginald: Hello Andrew_, Thank you for contacting Comcast Live Chat Support. My name is Reginald. Please give me one moment to review your information. Andrew_: My Issue: Hello my name is Andrew and I'm from the Comcast Customer Support in Oregon and I can't access the clients information my grandslam. I cannot connect and I am receiving errors. Will you please look up the information on the client for me? Reginald: Hi Reginald: I understand. I sincerely apologize Andrew. We can only provide information if the account is verified and if you are the account holder or an authorized user in the account. Reginald: If you have errors regarding accessing accounts, please do contact or ask support to your Supervisor. Andrew_: My supervisor appears to be out. I can put them on hold, though they are quite unhappy right now. Andrew_: Them, being the client. Reginald: I understand. Unfortunately, we cannot provide any information unless complete verification is done and we are chatting with the account holder or an authorized user. Upon checking our system, there are no known issues. Reginald: If you have issues with the system, try to troubleshoot it by relaunching it, optimizing the browser, etc. Reginald: Your Floor Leader or Assistant should have updates regarding system issues. If there are none, please do try to troubleshoot it first. Andrew_: As I said, both are out right now. I'll tell the client I will contact them back when the floor leader comes back. Andrew_: Another coworker claimed they had issues this morning, so I think it's an issue at our office. Andrew_: Thank you anyways, I guess. Reginald: I see. I apologize Andrew, if there are issues with the system, it would have affected other sites too. Please do ask your Supervisor for proper steps regarding this. Reginald: As you already know, we are not allowed to provide any information to non-account holders or not authorized users.

Unless I contacted the wrong department, this appears to be moot.

Edit:
Someone else suggested trying a more personal approach. For example: "I know we're not supposed to do this, but I hate it when customers yell at me. Can you help me out?"

@misnar can confirm this works everytime.

[Cressi]

Amen brother. Now just because you can 'se' a 12pack of mt. dew or some electronic, they think they're hackers..Not many even know about PHREAKing either..sadly.

Although you've got a point; I think SEing is a part of hacking just like anything else. The fact that there are skids in every topic, I think, does not slander the importance and beauty of the hacking of the human mind.

I won't say anything about phreaking, but I certainly agree with the first bit.

I would argue that SEing is just as much hacking as anything else; at least in building new exploits and methods.