RE: Tomtop Paypal refund 01-01-2022, 11:30 PM
#2
(01-01-2022, 10:40 PM)Lemoy Wrote: Hello, I ordered a few 3D Printers over Tomtop and used Paypal for paying them. They already arrived and there is everything correct on the shipment tracking URLs. Do I have any chance to get a refund over paypal? It‘s already been around 3 weeks and the articles were shipped from czech republic to germany.
Does anyone have experience with TomTop refunds? Thanks in advance.
It looks like TomTop has some sort of customer service being a phone number & an email. In your situation considering its been 3 weeks you could simply say you was on holiday / visiting family or something and that you haven't been home for 3/4 weeks and when you arrived today you was excited to test it out but it wasn't anywhere to be found (DNA Method). You could either email them about this / call them but I think it would be better if you did it through PayPal, so yeah I'd just open a claim with them and claim it never arrived and say you was on holiday/whatever excuse you want to use. Keep us updated on what happens OP!


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