[Hueloip]

Thanks. Let’s see how this goes.

good luck!! keep us updating with what happens

[BitPlayer]

Response today. Photos sent. So far, soo good:

“Thank you for contacting TOM FORD.CO.UK. We are so sorry to hear that you did not receive the sunglasses that you ordered, we can understand your disappointment.

So that we can look into this further for you, please can we ask you to respond to this email with image of what it is you have received so that we can speak to our team to find out what has caused this to happen.

In the meantime, I will send the details of your order, across to our shipping team in our store, which is where you order has been shipped from. I will ask them to investigate this matter and we will come back to you as soon as possible.

We apologise once again for the inconvenience this may have caused you and that you have not received your sunglasses. Please be assured we will look into resolving this for you as soon as possible.

If you have any further questions, then please do not hesitate to contact us and we will happily help you.

We look forward to hearing from you.”

[BitPlayer]

Took nearly three weeks to complete, but just received my £350 refund [emoji106]

[InfochiHarry]

Took nearly three weeks to complete, but just received my £350 refund [emoji106]

Great job there!

[Parliament]

Took nearly three weeks to complete, but just received my £350 refund [emoji106]

Good job - you've also made your SE skills better!

[mothered]

Took nearly three weeks to complete, but just received my £350 refund [emoji106]

Good work.

You can apply what you've learned over this duration, to other SEs of similar nature.