[Iso100]

[/quote]
What's the exact weight of the camera Itself?
[/quote]

Package Weight ‎1.34 Kg
658 g with the battery included
[/quote] i have found the battery weight : 83g so just for the camera it's 575g

[mothered]

658 g with the battery included

Way too heavy to EB It.

As you've discussed, you're very limited with methods, so you can use the disposed of the faulty Item.

[Iso100]

658 g with the battery included

Way too heavy to EB It.

As you've discussed, you're very limited with methods, so you can use the disposed of the faulty Item.

Hum... Sad to don't use the "bad situation" of Amzn with me,. with their 2x products stolen during the delivery (I didn't have to claim, they just call the 2nd time to apologizes and the guy told me they have lot of intern troubles these times) It's like they own me something..+ they know they have intern issues (prime days + summer holiday = less workers + not regular workers)

But I know you're an expert @mothered so will trust your advice. Maybe, saying someting like "during a shooting in the street, the camera was pretty hot and and a strange smell coming. I just let it on the floor, wait and see some smoke poping out. was affraid than the camera explose in the street and i think i see a strange liquid near the battery, but cause we scared we just drop it and left "

What do you think?

[mothered]

Hum... Sad to don't use the "bad situation"  of Amzn with me,. with their 2x products stolen during the delivery (I didn't have to claim, they just call the 2nd time to apologizes

Thankfully the representative had very little to no brain cells left and approved your claim.

My post Is based on reps who assess claims with a fine-tooth comb, and not those who struggle to spell their own name.

Maybe, saying  someting like "during a shooting in the street, the camera was pretty hot and and a strange smell coming. I just let it on the floor, wait and see some smoke poping out. was affraid than the camera explose  in the street and i think i see a strange liquid near the battery, but cause we scared we just drop it  and left "

What do you think?

Don't go Into detail - the events may not be consistent with the camera's defective operations.

Simply say It started smoking and It was disposed of.

[Iso100]

Thankfully the representative had very little to no brain cells left and approved your claim.

My post Is based on reps who assess claims with a fine-tooth comb, and not those who struggle to spell their own name.

> sry, maybe my story was not clear.... They don't approved any claim. On the amazon "tracking order page", my delivery passed automaticly from "The delivery man is 2 steps before he arrives" to "Your parcel has been lost, sorry for that, pls contact us to refund/replace it" ... The 2nd time that happened, i received a call from amazon to apologize about the situation 😉

Whatever

Don't go Into detail - the events may not be consistent with the camera's defective operations.
Simply say It started smoking and It was disposed of.

Ok, will' try as you say today.
I will update the tread later 😊

[Iso100]

[/quote]
Don't go Into detail - the events may not be consistent with the camera's defective operations.

Simply say It started smoking and It was disposed of.
[/quote]

The process is running. Let me explain what just happened (it's funny)

So I begin a chat, i was writting my story. I still not finish it than ...the chat has been closed by the operator... OK!

2nd chat : I told to the guy what happened with the previous operator and explain the PB. with camera. Operator answers "Ok you have the right to change your mind, just send it back and you will be refund"
So I explain than the camera is smoking, some unknown fluid was poping under and I will not touch that!! The guy continue to insists, and without a word, he closed the chat...

>> So I re-opened the chat and could't see our conversation. it was erased - NO HISTORIC

3rd chat : Same thing, he told me the same speach, "return for refund" blabla.
After that he was asking me some photos of the product, i told him "if you have something dangerous, would you let it like this on the floor and a kid could come and took it... No way! I have dropped it in a trash, but feel free to come, I give you the localisation and I come back to meet you (or the UPS guy) there!"
No answer. So I asked him : "How is it possible than I have an acceptation of a return WHEREAS I didn't speak to anyone if you look to the historic of this conversation... Explain me plz."
After this sentence, guy just shut down the conversation without any usual commercial formulations...

**4th chat** : A woman talked with me. Again I ecplained the same story, the same speach and.... again she told me: "NO product, no refund'. That's what my coworkers try to explain to you. Toook the camera, put it in a box and send it back. That's all!"
So I answered >"No problem just come and pick the camera with your hand. I'm waiting for you if necessary or the UPS guy... But tell him what he will bring; what will be in the box... Cause I'm not sure he will really OK with transporting this kind of dangerous stuff. What you are asking for is at least ILLEGA, against CGU and really dangerous. for the health..
But don't worry, I will wait for you, so youy will have the product and me my refund If it's not dangerous for myself, it should be no for yours too, riight . I go back to the spot and wait" So she was pretty angry & told me than she can't do anything else . Asking me if i "would something else"
"Yes I want to speak to your manager or someone on top of you" > No manager is here... but he will call you tomorrow, i schedule a meeting"
"Ok but maybe the product will be not still here....I will not stay in the street waiting for a call until tomorrow... It's on you "

I think it was a good moove to doing it on sunday ! Because there are no manager who should proceeds for a solution ou finds some tricks to force me to do impossible thing. Time is with me (I guess)

You mentionned stupid ppl... I just met them and theyu are deleting historic... So I printscreen all the conversation in case of ...

[Iso100]

@mothered sorry for the long text, givin all details.

So : 0 manager call me today and I had 2 generic emails... So I contact Amzn support (chat again) , a guy apologize about his manager and this waiting time, i should have a call in 48H max.

What strategy should I have now? Waiting in silence? relaunch? Call them?

[mothered]

So : 0 manager call me today and I had 2 generic emails...  So I contact Amzn support (chat again) , a guy apologize about his manager and this waiting time, i should have a call in 48H max.

What strategy should I have now?  Waiting in silence? relaunch? Call them?

The next course of action will be based on their reply.

If you don't hear back within 48 hours, get In touch and ask where your claim stands.

[Iso100]

Eyh @mothered i'm actually in a bad loop with stupid operators.... They just say again, again and again : "Send it by ups" whereas I copy paste the url about sending dangerous material is illegal for amzn...

I have printscreens with an operator saying " yes you can send it back even, if the battery is leaking, even if it was burning... Just take it and put it in a box!" ic:

I really don't know what to do now... I had tons of operators more stupid than the others.... Try to talk with a superior but can't access to a c lvl... They always say its scheduled, they will call you soon, they never call..

I really don't know what to do now....

[mothered]

Eyh @mothered i'm actually in a bad loop with stupid operators....  They just say again, again and again : "Send it by ups" whereas I copy paste the url about sending dangerous material is illegal for amzn...

I have printscreens with an operator saying " yes you can send it back even, if the battery is leaking, even if it was burning...  Just take it and put it in a box!" ic:

I really don't know what to do now... I had tons of operators more stupid than the others.... Try to talk with a superior but can't access to a c lvl... They  always say its scheduled, they will call you soon, they never call.. 

I really don't know what to do now....

Request an escalation, and provide all evidence In support of your claim.