[randylahey586]

My Surface Pro 5 died recently and I just had an idea.
If I go to Best Buy and buy a Surface Pro 7 I can swap and return the broken one since they are exactly the same size and design. But before I return it, call Microsoft customer service and say that my battery started to bulge out. There are plenty of pictures on google images I can provide them if they ask for proof. That way I have a legit serial number and receipt I can provide them plus they cant ask me to ship it back since its a hazard. In theory if this works I will end up with 2 new Surface Pros
Do you guys think this will work?

[mothered]

If I go to Best Buy and buy a Surface Pro 7 I can swap and return the broken one since they are exactly the same size and design

They may check the return, so use the sealed box method.

call Microsoft customer service........plus they cant ask me to ship it back since its a hazard

Is more so depends whether the carrier handles hazardous/dangerous goods.

[randylahey586]

If I go to Best Buy and buy a Surface Pro 7 I can swap and return the broken one since they are exactly the same size and design

They may check the return, so use the sealed box method.

call Microsoft customer service........plus they cant ask me to ship it back since its a hazard

Is more so depends whether the carrier handles hazardous/dangerous goods.

Thanks, that's a good point on the carrier. Gonna give it a shot one of these days

[mothered]

If I go to Best Buy and buy a Surface Pro 7 I can swap and return the broken one since they are exactly the same size and design

They may check the return, so use the sealed box method.

call Microsoft customer service........plus they cant ask me to ship it back since its a hazard

Is more so depends whether the carrier handles hazardous/dangerous goods.

Thanks, that's a good point on the carrier. Gonna give it a shot one of these days

You're welcome.

You've formulated a very good approach, It just needs a little fine-tuning.