[aelizia]

just called, they wouldnt put me through to anyone, basically just said "ill message the person who handled your case as theyre currently busy" and that i just have to wait lol.

@mothered what you reckon boss?  do I even bother ‘threatening’ with going to the bank? if I did this on my credit card I would have already tbf lol. Been nearly a month since I opened the ticket with SH!

Ridiculous.

How many times (per day) have you tried to get In contact?

Once every other day, when they get the time.

They did just reply to my email saying “ could you please send the picture of the label attached to the parcel that you received? “
Am I good to include a photo of the label with the weight included? The original photo you cant actually see the barcode just the shipping details etc, could pull the card of ‘I don’t have the box anymore’. (Due to it being over the 10 days they requested)?

[aelizia]

@mothered what you reckon boss?  do I even bother ‘threatening’ with going to the bank? if I did this on my credit card I would have already tbf lol. Been nearly a month since I opened the ticket with SH!

Ridiculous.

How many times (per day) have you tried to get In contact?

Once every other day, when they get the time.

They did just reply to my email saying “ could you please send the picture of the label attached to the parcel that you received? “
Am I good to include a photo of the label with the weight included? The original photo you cant actually see the barcode just the shipping details etc,  could pull the card of ‘I don’t have the box anymore’. (Due to it being over the 10 days they requested)?

Sorry to pester, is showing the weight that was recorded on the label all okay?

[ABC157PLM]

Ridiculous.

How many times (per day) have you tried to get In contact?

Once every other day, when they get the time.

They did just reply to my email saying “ could you please send the picture of the label attached to the parcel that you received? “
Am I good to include a photo of the label with the weight included? The original photo you cant actually see the barcode just the shipping details etc,  could pull the card of ‘I don’t have the box anymore’. (Due to it being over the 10 days they requested)?

Sorry to pester, is showing the weight that was recorded on the label all okay?

Was fine for me previously. Any update?

[aelizia]

Once every other day, when they get the time.

They did just reply to my email saying “ could you please send the picture of the label attached to the parcel that you received? “
Am I good to include a photo of the label with the weight included? The original photo you cant actually see the barcode just the shipping details etc,  could pull the card of ‘I don’t have the box anymore’. (Due to it being over the 10 days they requested)?

Sorry to pester, is showing the weight that was recorded on the label all okay?

Was fine for me previously. Any update?

sent a picture of the label and received the email "the following information has been sent to the appropriate team. I will inform you as soon as I receive a reply."

hopefully not too long now

[aelizia]

Sorry to pester, is showing the weight that was recorded on the label all okay?

Was fine for me previously. Any update?

sent a picture of the label and  received the email "the following information has been sent to the appropriate team. I will inform you as soon as I receive a reply."

hopefully not too long now

“After investigating internally and with the carrier, was delivered completely with its content“
Typical this is the day after the return window closes

---

Was fine for me previously. Any update?

sent a picture of the label and  received the email "the following information has been sent to the appropriate team. I will inform you as soon as I receive a reply."

hopefully not too long now

“After investigating internally and with the carrier, was delivered completely with its content“
Typical this is the day after the return window closes

@mothered or anyone else got any idea of what i should say to persist? no idea with what they mean when "checking with the carrier", what did the postman open my box and check it? lmfao

[mothered]

“After investigating internally and with the carrier, was delivered completely with its content“

Tell them to elaborate on the above.

no idea with what they mean when "checking with the carrier"

^ That's what you should be questioning.

[azizouma]

Was fine for me previously. Any update?

sent a picture of the label and  received the email "the following information has been sent to the appropriate team. I will inform you as soon as I receive a reply."

hopefully not too long now

“After investigating internally and with the carrier, was delivered completely with its content“
Typical this is the day after the return window closes

---

sent a picture of the label and  received the email "the following information has been sent to the appropriate team. I will inform you as soon as I receive a reply."

hopefully not too long now

“After investigating internally and with the carrier, was delivered completely with its content“
Typical this is the day after the return window closes

@mothered or anyone else got any idea of what i should say to persist? no idea with what they mean when "checking with the carrier", what did the postman open my box and check it? lmfao

Any update ?

[aelizia]

sent a picture of the label and  received the email "the following information has been sent to the appropriate team. I will inform you as soon as I receive a reply."

hopefully not too long now

“After investigating internally and with the carrier, was delivered completely with its content“
Typical this is the day after the return window closes

---

“After investigating internally and with the carrier, was delivered completely with its content“
Typical this is the day after the return window closes

@mothered or anyone else got any idea of what i should say to persist? no idea with what they mean when "checking with the carrier", what did the postman open my box and check it? lmfao

Any update ?

nah never went anywhere, i honestly lost motivation to do it. they were just resending the same shit over and over again and i got fed up, sunglasses are still nice tho so im not too arsed about it haha