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Four Years of Service
Posts: 162
Threads: 25
RE: Sunglass Hut UK Help 05-23-2023, 10:32 AM
#11
(05-20-2023, 10:03 AM)Pedros Wrote: 2/3 days and it should be done. The last time they asked me for pictures plus a picture of ID for some reason. I sent them a pic of my driving licence and it went through absolutely fine
When was this? Got my order arriving from EVRI today but I’ve seen people on the UPS post saying they’ve been having trouble getting refund. Worth think it’s still worth trying to claim EB?
(05-23-2023, 10:32 AM)aelizia Wrote: (05-20-2023, 10:03 AM)Pedros Wrote: 2/3 days and it should be done. The last time they asked me for pictures plus a picture of ID for some reason. I sent them a pic of my driving licence and it went through absolutely fine
When was this? Got my order arriving from EVRI today but I’ve seen people on the UPS post saying they’ve been having trouble getting refund. Worth think it’s still worth trying to claim EB?
@
mothered what you think🐐
(This post was last modified: 05-23-2023, 11:00 AM by aelizia.)
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Four Years of Service
Posts: 380
Threads: 65
RE: Sunglass Hut UK Help 05-23-2023, 11:18 AM
#12
(05-23-2023, 10:32 AM)aelizia Wrote: (05-20-2023, 10:03 AM)Pedros Wrote: 2/3 days and it should be done. The last time they asked me for pictures plus a picture of ID for some reason. I sent them a pic of my driving licence and it went through absolutely fine
When was this? Got my order arriving from EVRI today but I’ve seen people on the UPS post saying they’ve been having trouble getting refund. Worth think it’s still worth trying to claim EB?
(05-23-2023, 10:32 AM)aelizia Wrote: (05-20-2023, 10:03 AM)Pedros Wrote: 2/3 days and it should be done. The last time they asked me for pictures plus a picture of ID for some reason. I sent them a pic of my driving licence and it went through absolutely fine
When was this? Got my order arriving from EVRI today but I’ve seen people on the UPS post saying they’ve been having trouble getting refund. Worth think it’s still worth trying to claim EB?
@mothered what you think🐐
Did they take a POD?
Everything you see here is for research purposes only .
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Four Years of Service
Posts: 162
Threads: 25
RE: Sunglass Hut UK Help 05-23-2023, 11:42 AM
#13
(05-23-2023, 11:18 AM)ABC157PLM Wrote: (05-23-2023, 10:32 AM)aelizia Wrote: (05-20-2023, 10:03 AM)Pedros Wrote: 2/3 days and it should be done. The last time they asked me for pictures plus a picture of ID for some reason. I sent them a pic of my driving licence and it went through absolutely fine
When was this? Got my order arriving from EVRI today but I’ve seen people on the UPS post saying they’ve been having trouble getting refund. Worth think it’s still worth trying to claim EB?
(05-23-2023, 10:32 AM)aelizia Wrote: When was this? Got my order arriving from EVRI today but I’ve seen people on the UPS post saying they’ve been having trouble getting refund. Worth think it’s still worth trying to claim EB?
@mothered what you think🐐
Did they take a POD?
Assuming POD means picture of delivery, not as of yet but i assume there will be
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Four Years of Service
Posts: 380
Threads: 65
RE: Sunglass Hut UK Help 05-23-2023, 11:46 AM
#14
(05-23-2023, 11:42 AM)aelizia Wrote: (05-23-2023, 11:18 AM)ABC157PLM Wrote: (05-23-2023, 10:32 AM)aelizia Wrote: When was this? Got my order arriving from EVRI today but I’ve seen people on the UPS post saying they’ve been having trouble getting refund. Worth think it’s still worth trying to claim EB?
Depends on the courier, check tracking and if not go with DNA Unless you saw them take a pic. I’ve done DNA previously and had it rectified within 2 days
@mothered what you think🐐
Did they take a POD?
Assuming POD means picture of delivery, not as of yet but i assume there will be
Everything you see here is for research purposes only .
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Three Years of Service
Posts: 78
Threads: 4
RE: Sunglass Hut UK Help 05-23-2023, 01:30 PM
#15
(05-23-2023, 10:32 AM)aelizia Wrote: (05-20-2023, 10:03 AM)Pedros Wrote: 2/3 days and it should be done. The last time they asked me for pictures plus a picture of ID for some reason. I sent them a pic of my driving licence and it went through absolutely fine
When was this? Got my order arriving from EVRI today but I’ve seen people on the UPS post saying they’ve been having trouble getting refund. Worth think it’s still worth trying to claim EB?
(05-23-2023, 10:32 AM)aelizia Wrote: [quote="Pedros" pid='1253687' dateline='1684573426']
2/3 days and it should be done. The last time they asked me for pictures plus a picture of ID for some reason. I sent them a pic of my driving licence and it went through absolutely fine
When was this? Got my order arriving from EVRI today but I’ve seen people on the UPS post saying they’ve been having trouble getting refund. Worth think it’s still worth trying to claim EB?
2 months ago at most. I’d be surprised if it didn’t work.
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Four Years of Service
Posts: 162
Threads: 25
RE: Sunglass Hut UK Help 05-23-2023, 06:19 PM
#16
(05-23-2023, 01:30 PM)Pedros Wrote: (05-23-2023, 10:32 AM)aelizia Wrote: (05-20-2023, 10:03 AM)Pedros Wrote: 2/3 days and it should be done. The last time they asked me for pictures plus a picture of ID for some reason. I sent them a pic of my driving licence and it went through absolutely fine
When was this? Got my order arriving from EVRI today but I’ve seen people on the UPS post saying they’ve been having trouble getting refund. Worth think it’s still worth trying to claim EB?
(05-23-2023, 10:32 AM)aelizia Wrote: [quote="Pedros" pid='1253687' dateline='1684573426']
2/3 days and it should be done. The last time they asked me for pictures plus a picture of ID for some reason. I sent them a pic of my driving licence and it went through absolutely fine
When was this? Got my order arriving from EVRI today but I’ve seen people on the UPS post saying they’ve been having trouble getting refund. Worth think it’s still worth trying to claim EB?
2 months ago at most. I’d be surprised if it didn’t work.
just called them and said the box was empty, and that they will send an email with what they need from me to open an investigation with EVRI. hoping that means what other people said, me sending in my ID and saying they will "collect the box".
will update!
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Fourteen Years of Service
Posts: 74,287
Threads: 317
RE: Sunglass Hut UK Help 05-24-2023, 10:20 AM
#17
(05-23-2023, 06:19 PM)aelizia Wrote: just called them and said the box was empty, and that they will send an email with what they need from me to open an investigation with EVRI. hoping that means what other people said, me sending in my ID and saying they will "collect the box".
It's obvious to EB It.
Keep us Informed of the latest developments.
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Four Years of Service
Posts: 162
Threads: 25
RE: Sunglass Hut UK Help 06-08-2023, 07:50 PM
#18
(05-24-2023, 10:20 AM)mothered Wrote: (05-23-2023, 06:19 PM)aelizia Wrote: just called them and said the box was empty, and that they will send an email with what they need from me to open an investigation with EVRI. hoping that means what other people said, me sending in my ID and saying they will "collect the box".
It's obvious to EB It.
Keep us Informed of the latest developments.
hi, just a little update.
still waiting on this, has been nearly 3 weeks since i sent them a photo of the empty box and my ID. taking the piss a little now honestly, have been calling a 2/3 times a week and emailing in to check on the status and they just claim "there has been lots of types of this claim as of recently and we are trying to get to the bottom of it and give you a solution ASAP"
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Fourteen Years of Service
Posts: 74,287
Threads: 317
RE: Sunglass Hut UK Help 06-09-2023, 10:02 AM
#19
(06-08-2023, 07:50 PM)aelizia Wrote: still waiting on this, has been nearly 3 weeks since i sent them a photo of the empty box and my ID. taking the piss a little now honestly, have been calling a 2/3 times a week and emailing in to check on the status and they just claim "there has been lots of types of this claim as of recently and we are trying to get to the bottom of it and give you a solution ASAP"
Ridiculous.
Ask to speak with senior management.
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Four Years of Service
Posts: 162
Threads: 25
RE: Sunglass Hut UK Help 06-09-2023, 06:32 PM
#20
(06-09-2023, 10:02 AM)mothered Wrote: (06-08-2023, 07:50 PM)aelizia Wrote: still waiting on this, has been nearly 3 weeks since i sent them a photo of the empty box and my ID. taking the piss a little now honestly, have been calling a 2/3 times a week and emailing in to check on the status and they just claim "there has been lots of types of this claim as of recently and we are trying to get to the bottom of it and give you a solution ASAP"
Ridiculous.
Ask to speak with senior management.
yeah is precisely what im going to do when i next call, am i all good saying i dont have the original box anymore as its been too long etc..? just incase i want to go in store and refund
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