[Nabeshin]

Arrived Today the quest pack, but i have ordered also elite package, that come on separate Box, tomorrow. Should i wait tomorrow to claim EB of both? Or i can do one today and the second tomorrow?

Don't be greedy, claim EB on the most expensive and return or just buy the other

[activeRe]

Allright, the box come with meta 2 and link cable, so as you say, i can or take elite (payd) or give it back! If the same carrerman come tomorrow, it could be ask me about EB?

Edit:
I asked for support and the chat man, have passed the case on his supporto team, this is for now the e-mail i recived:

Hello XXXX,

On behalf of Meta Store Support, I would like greet you with warmth and grace.

Your concern has been urgently brought to my attention to be reviewed and taken care of. I really would like to appreciate all the time and effort you have put into working on this with us. I know how important it is for you. No worries, I'm more than happy to be here for you and sort this all through out.

I understand that you received an empty package. I am now coordinating your case with our Logistic team and rest assured that I will get back to you with further information as soon as possible. Thus, please do allow me to have additional time while we look into it.

I hope nothing else but great days ahead of you, your friends and your family as I`m really excited to see you on our VR world. Till then, stay safe and keep smiling!

Warm regards,
Meta Store support

[Nabeshin]

Yeah, that's the email they always send, give them 2 days and see if they get back to you, or write to them on the third

[batdark]

Arrived Today the quest pack, but i have ordered also elite package, that come on separate Box, tomorrow. Should i wait tomorrow to claim EB of both? Or i can do one today and the second tomorrow?

Two EB is really risky, DNA for the elite strap is an option?

It may...in case i can make normal refound only for Elite...

Yep, you can try whatever you want with meta, the first time they are extremely kind

[mothered]

Arrived Today the quest pack, but i have ordered also elite package, that come on separate Box, tomorrow. Should i wait tomorrow to claim EB of both? Or i can do one today and the second tomorrow?

Don't be greedy, claim EB on the most expensive and return or just buy the other

Spot on.

[Highstuff984]

I mean, I don't even know how I can even try to explain something so easy

- Order a Quest 2 with a guest account
- When it arrives, claim completely EB (nothing at all in the parcel) on their support page (I went with chat)
- They asked for photos of the outside and the inside of the box, provided them through the chat
- "We'll start an investigation with UPS"
- Wait 3 days
- We're still investigating but whatever, customer is always right, replacement or refund?
- Your choice, really

Done
Zero PR, zero extra questions, nothing at all but 3 days of silence and a refund.. the label on the package even registered 2kg as weight and yet not a single complain

Just to be on the safe I won't turn this on until this Sunday just to give it a couple days but in case it's blacklisted or something (doubt it but you never know) I'll either:
- play pirated games on it, offline
- buy a new one from any other shop, ask for a legit return and put the blacklisted one in the package

EDIT: for the love of whatever, DO NOT TURN THE DEVICE ON until you get your refund
I've already read about 2 different people getting their refund denied because they couldn't wait 2 days to play with it, obviously Meta WILL see the s/n went online and will cancel your claim, just wait until your money are back and then a couple days just to be sure

just ordered one ill update when it arrives, i assume the eb method is the way to still?

[Ordnael92]

I mean, I don't even know how I can even try to explain something so easy

- Order a Quest 2 with a guest account
- When it arrives, claim completely EB (nothing at all in the parcel) on their support page (I went with chat)
- They asked for photos of the outside and the inside of the box, provided them through the chat
- "We'll start an investigation with UPS"
- Wait 3 days
- We're still investigating but whatever, customer is always right, replacement or refund?
- Your choice, really

Done
Zero PR, zero extra questions, nothing at all but 3 days of silence and a refund.. the label on the package even registered 2kg as weight and yet not a single complain

Just to be on the safe I won't turn this on until this Sunday just to give it a couple days but in case it's blacklisted or something (doubt it but you never know) I'll either:
- play pirated games on it, offline
- buy a new one from any other shop, ask for a legit return and put the blacklisted one in the package

EDIT: for the love of whatever, DO NOT TURN THE DEVICE ON until you get your refund
I've already read about 2 different people getting their refund denied because they couldn't wait 2 days to play with it, obviously Meta WILL see the s/n went online and will cancel your claim, just wait until your money are back and then a couple days just to be sure

just ordered one ill update when it arrives, i assume the eb method is the way to still?

It's been working thus far

[mothered]

It's been working thus far

This thread Is 3 months old, and they still continue to be successfully SEd left, right, and centre.

I can't fathom how they haven't realized what's going on.

[mackozdr]

7 days investigation on friend account And got this message

Thank you for your patience while our team investigates your case.







I wanted you to know that we are currently in contact with the courier to locate your shipment.







Investigations can take a little bit of time and I'm really sorry for this inconvenience. I will monitor your case closely and continue to push on getting an update as quickly as possible.







We really appreciate your patience while we work to get this resolved. I will reach back out soon with an update.







Best regards,

[010restadero]

Before, I got the refund in one day aproximetly.

Now, It's been 4 days and still nothing.