[mothered]

Thank you, I wouldn't have been able to do this without the help of this community.

That's what we're here for - to assist fellow SE'ers In achieving a favorable outcome.

[Ordnael92]

Is this still working? Do you know if it works for italy too?

Hit me up in private.

[Ordnael92]

Is this still working? Do you know if it works for italy too?

P.S. enable PMs, otherwise I can't reply to you

[pxl_rip]

Is this still working? Do you know if it works for italy too?

P.S. enable PMs, otherwise I can't reply to you 

Done, sorry

[Oni]

Okay so, I’ve hit this 5 times now. 2 for myself, 3 for partner and friends. 4 quick successes, 1 pending investigation with the same email others got.
It seems they’re investigating a fairly small % of claims. Obviously we are yet to see the outcome of said investigations.

Personally, if you get the investigation email I recommend just stating it’s turned up and return it, and try again with different account/guest

you're one of those assholes that abuse methods. Thanks for sharing but sucks it'll be ruined because of people like this

Let's keep things civil. Calling people "assholes" based on the frequency they use a method is unacceptable.

[Nasram]

Well they usually just don't have time to prove you wrong

[Fagottino89]

Well they usually just don't have time to prove you wrong

If they want they could extend the investigation over a month and prove you wrong all the time they want

[Nabeshin]

Is this still working? Do you know if it works for italy too?

Was still working last Monday in Italy, pretty sure it still does

[mothered]

Well they usually just don't have time to prove you wrong

They do have time, particularly when there's reason to believe there Is fraudulent Intent with the claim.

[dontgiveafuck]

I mean, I don't even know how I can even try to explain something so easy

- Order a Quest 2 with a guest account
- When it arrives, claim completely EB (nothing at all in the parcel) on their support page (I went with chat)
- They asked for photos of the outside and the inside of the box, provided them through the chat
- "We'll start an investigation with UPS"
- Wait 3 days
- We're still investigating but whatever, customer is always right, replacement or refund?
- Your choice, really

Done
Zero PR, zero extra questions, nothing at all but 3 days of silence and a refund.. the label on the package even registered 2kg as weight and yet not a single complain

Just to be on the safe I won't turn this on until this Sunday just to give it a couple days but in case it's blacklisted or something (doubt it but you never know) I'll either:
- play pirated games on it, offline
- buy a new one from any other shop, ask for a legit return and put the blacklisted one in the package

EDIT: for the love of whatever, DO NOT TURN THE DEVICE ON until you get your refund
I've already read about 2 different people getting their refund denied because they couldn't wait 2 days to play with it, obviously Meta WILL see the s/n went online and will cancel your claim, just wait until your money are back and then a couple days just to be sure

Regarding the edit. they lock accounts.
Even if the SE works perfect, the SN is now marked, and when it goes online, the account on it will be locked and told to contact support. You could possibly say, bought from fb marketplace or something, but your account will have to be completely unrelayted to it.