[nunchi]

I mean, I don't even know how I can even try to explain something so easy

- Order a Quest 2 with a guest account
- When it arrives, claim completely EB (nothing at all in the parcel) on their support page (I went with chat)
- They asked for photos of the outside and the inside of the box, provided them through the chat
- "We'll start an investigation with UPS"
- Wait 3 days
- We're still investigating but whatever, customer is always right, replacement or refund?
- Your choice, really

Done
Zero PR, zero extra questions, nothing at all but 3 days of silence and a refund.. the label on the package even registered 2kg as weight and yet not a single complain

Just to be on the safe I won't turn this on until this Sunday just to give it a couple days but in case it's blacklisted or something (doubt it but you never know) I'll either:
- play pirated games on it, offline
- buy a new one from any other shop, ask for a legit return and put the blacklisted one in the package

EDIT: for the love of whatever, DO NOT TURN THE DEVICE ON until you get your refund
I've already read about 2 different people getting their refund denied because they couldn't wait 2 days to play with it, obviously Meta WILL see the s/n went online and will cancel your claim, just wait until your money are back and then a couple days just to be sure

Thank you for share this. Only one question.

You bought this in official Store, right? Not in Amazon

Not amazon no, buy it from the Facebook store.

[Mo2999]

I did the same yesterday. Complete EB, went on chat and provided photos.  They said investigation would take 24-48 hours but this was completed after 7 hours and refund confirmed. One of the easiest SEs.
@Nabeshin  many thanks 👍

Holy, where you located?

UK

What website are you buying the Oculus from?

[nunchi]

Holy, where you located?

UK

What website are you buying the Oculus from?

Brother look at what I typed directly above your reply.

[Nabeshin]

Wanted to give this a try, but unfortunately the Quest 2 isn't available in Germany.

EDIT: Must also be some brain-dead reps, since the Oculus weighs around ~500g (mostly to much for EB).

Not just that, but the package label clearly states a weight of 2kg, and yet they didn't give a damn at all

[Mo2999]

UK

What website are you buying the Oculus from?

Brother look at what I typed directly above your reply.

Reason I asked is because I’m from the Uk?

[Nabeshin]

What website are you buying the Oculus from?

Brother look at what I typed directly above your reply.

Reason I asked is because I’m from the Uk?

It's still the same store
Just google "Oculus store", first result, easy as pie

[b074k1]

Will be ordering quest in a week and proceed in the same manner.
Will let know how it goes.

[Mo2999]

Brother look at what I typed directly above your reply.

Reason I asked is because I’m from the Uk?

It's still the same store
Just google "Oculus store", first result, easy as pie

Thanks!!

[Nabeshin]

I've said it before, I'll say it again:

DO NOT TURN ON THE DEVICE BEFORE THE REFUND IS DONE

They'll know if you turn it on, and deny your claim, obviously

[Ordnael92]

Do you think the way I make my payment could influence the outcome of the SE?
Even though I have 450€ in my pockets to pay for the full price straight away, I'd rather use PayPal with its 3-installments-no-interests option.