[maddylok]

So simply put, when I first contacted them they said they would exchange my defective units for a brand new unit.
I told them I didn't have the accesories that came with it, but the woman on the phone approved anyway.

Now they are saying since I didn't send back all the units they cannot do an exchange but only a buy back which is like a partial refund or some shit.

Is there anyway I can deal with this? since I bought it off amazon I can't do an unauthorized transaction or anything.

They said they would send me back the fucked up earbuds as is, this company is fucking dogshit.

[maddylok]

Well it looks like i'm fucked can't get anything through to these dickheads at sony.

They are sending me back the fucked up unit as is.

[maddylok]

bump any advice for this?

[blitz_220]

bump any advice for this?

what exactly are you returning? have you told them over the phone that the person you spoke to originally accepted to take this return despite parts missing? do you have proof of that conversation? a recording or email?

[maddylok]

bump any advice for this?

what exactly are you returning? have you told them over the phone that the person you spoke to originally accepted to take this return despite parts missing? do you have proof of that conversation? a recording or email?

no recording of course, I told them that and they just said that person was just for troubleshooting. They're straight horseshit I wish I could rip them off.

[mothered]

I told them I didn't have the accesories that came with it,

So you've claimed the partial manufacturer error on certain parts, correct?

If so, what does It relate to?

Now they are saying since I didn't send back all the units they cannot do an exchange
They said they would send me back the fucked up earbuds as is

This Is somewhat confusing.

Please elaborate what the Item Is, what you've sent back and how the faulty earbuds are part of the equation.

[maddylok]

I told them I didn't have the accesories that came with it,

So you've claimed the partial manufacturer error on certain parts, correct?

If so, what does It relate to?

Now they are saying since I didn't send back all the units they cannot do an exchange
They said they would send me back the fucked up earbuds as is

This Is somewhat confusing.

Please elaborate what the Item Is, what you've sent back and how the faulty earbuds are part of the equation.

i've copmleted my amazon SE, taking the earbuds.

I had an issue with them and dealt with sony to get a full product exchange which they agreed to after I said I only have the earbuds.
Sent the earbuds to them and now they say since I don't have the accesories they can't do it and I need to send it to them or they will return the earbuds as is.
So they lied in my original conversation with them saying they would exchange it even with the missing accesories.

[mothered]

I've copmleted my amazon SE, taking the earbuds.

I had an issue with them and dealt with sony to get a full product exchange which they agreed to after I said I only have the earbuds.
Sent  the earbuds to them and now they say since I don't have the accesories they can't do it and I need to send it to them or they will return the earbuds as is.
So they lied in my original conversation with them saying they would exchange it even with the missing accesories.

Thanks for clarifying It.

If you don't have a digital record of the conversation stating the refund, read through their warranty/replacement/refund policy to see whether you're entitled to a refund or replacement due to partially-received goods.

[maddylok]

I've copmleted my amazon SE, taking the earbuds.

I had an issue with them and dealt with sony to get a full product exchange which they agreed to after I said I only have the earbuds.
Sent  the earbuds to them and now they say since I don't have the accesories they can't do it and I need to send it to them or they will return the earbuds as is.
So they lied in my original conversation with them saying they would exchange it even with the missing accesories.

Thanks for clarifying It.

If you don't have a digital record of the conversation stating the refund, read through their warranty/replacement/refund policy to see whether you're entitled to a refund or replacement due to partially-received goods.

i've called like 5 times and they kept saying I must return the accesories for a buy back because they don't even have the earbuds in stock or some shit

[mothered]

I've copmleted my amazon SE, taking the earbuds.

I had an issue with them and dealt with sony to get a full product exchange which they agreed to after I said I only have the earbuds.
Sent  the earbuds to them and now they say since I don't have the accesories they can't do it and I need to send it to them or they will return the earbuds as is.
So they lied in my original conversation with them saying they would exchange it even with the missing accesories.

Thanks for clarifying It.

If you don't have a digital record of the conversation stating the refund, read through their warranty/replacement/refund policy to see whether you're entitled to a refund or replacement due to partially-received goods.

i've called like 5 times and they kept saying I must return the accesories for a buy back because they don't even have the earbuds in stock or some shit

Disregard what they're telling you. If that's the case, the rep In your Initial conversation wouldn't have approved the exchange.

Did you read their terms?