Simple Fitbit SE 06-10-2019, 01:52 PM
#1
SEing a fitbit
Ron:Hi zachery, My name is Ron. How can I help you?
Me:Hello
Me:My fitbit versa is not turning on or charging
Ron:I'll be glad to help you with your Fitbit Versa that is not working.
Me:Thank you
Ron:To better assist, may I know the email address associated with your account?
Me:zachearyemlifb@throwmail.cc
Ron:Thanks for providing your email address.
Ron: Please allow me a moment to pull up your account information here.
Me:Okay
Ron:Thank you.
Ron:Upon checking, your watch last synced 28 days ago with 98% of battery.
Me:Correct
Ron: Do the green lights still work at the back of your watch?
Me:It stopped working around then
Me:Nope
Me:I have tried to fix it
Me:the stuff on the website
Ron:Thanks for trying to do prior troubleshooting steps.
Ron:May you please enumerate all the troubleshooting steps that you already did?
Me:Okay
Ron:Okay, thanks.
Me:Cleaning the pins with alchol, Resting the fitbit and using a new charging cable from a different power source
Ron:Thanks for confirming. Just to confirm, how did you restart your watch?
Me:held all three buttons for about 10 to 12 seconds
Ron:Good job, Zachery. If you haven't done so, please try the normal restart procedure.
Ron: Press and hold the left and lower right buttons for 15 seconds until you see the Fitbit logo on the screen.
Me:I have tried that before
Me:and hour or so ago
Ron:I see. Thanks for letting me know.
Ron:Since you already exhausted all the standard troubleshooting and none of it has resolved the issue, I'll be checking your warranty information to determine your warranty options.
Me:Okay thank you
Ron:To continue, may I know your country of residence and the retailer from where you've purchased your watch?
Me:USA, walmart
Ron:Okay. Thanks for sharing that.
Ron:To help you get back on track, I'm happy to provide a replacement for your defective device that is covered by our warranty.
Me:Thats good
Ron:I’ll send you an email to the email address associated with your Fitbit account shortly. Click the link in the email, and fill out the form.
Me:Okay thank you I will send the chat now
Ron:Thanks for chatting with me today. You will be receiving a customer satisfaction survey after this chat, and we would appreciate you taking the time to tell us how we did.
Me:Okay
Me:Hello
Me:My fitbit versa is not turning on or charging
Ron:I'll be glad to help you with your Fitbit Versa that is not working.
Me:Thank you
Ron:To better assist, may I know the email address associated with your account?
Me:zachearyemlifb@throwmail.cc
Ron:Thanks for providing your email address.
Ron: Please allow me a moment to pull up your account information here.
Me:Okay
Ron:Thank you.
Ron:Upon checking, your watch last synced 28 days ago with 98% of battery.
Me:Correct
Ron: Do the green lights still work at the back of your watch?
Me:It stopped working around then
Me:Nope
Me:I have tried to fix it
Me:the stuff on the website
Ron:Thanks for trying to do prior troubleshooting steps.
Ron:May you please enumerate all the troubleshooting steps that you already did?
Me:Okay
Ron:Okay, thanks.
Me:Cleaning the pins with alchol, Resting the fitbit and using a new charging cable from a different power source
Ron:Thanks for confirming. Just to confirm, how did you restart your watch?
Me:held all three buttons for about 10 to 12 seconds
Ron:Good job, Zachery. If you haven't done so, please try the normal restart procedure.
Ron: Press and hold the left and lower right buttons for 15 seconds until you see the Fitbit logo on the screen.
Me:I have tried that before
Me:and hour or so ago
Ron:I see. Thanks for letting me know.
Ron:Since you already exhausted all the standard troubleshooting and none of it has resolved the issue, I'll be checking your warranty information to determine your warranty options.
Me:Okay thank you
Ron:To continue, may I know your country of residence and the retailer from where you've purchased your watch?
Me:USA, walmart
Ron:Okay. Thanks for sharing that.
Ron:To help you get back on track, I'm happy to provide a replacement for your defective device that is covered by our warranty.
Me:Thats good
Ron:I’ll send you an email to the email address associated with your Fitbit account shortly. Click the link in the email, and fill out the form.
Me:Okay thank you I will send the chat now
Ron:Thanks for chatting with me today. You will be receiving a customer satisfaction survey after this chat, and we would appreciate you taking the time to tell us how we did.
Me:Okay
Feel free to message me on discord zachabossaloler#1179

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