[stevenadams2323]

Basically I’ve SEd this company and double dipped. With the 3rd item I went and returned instore and now they are giving me the BS that they need to look into the return.

I returned it in store so I know they are just chatting shit trying to get me to give up with my refund for the return.

Just got to persist i guess

[stevenadams2323]

Update guys they said they are unable to refund for me because they believe that I received the product so now I’m gonna go and charge back with my bank which is Monzo under my evidence and they said they’re going to refund me (the shop) within 5 days and I have a refund receipt so I think that’s the best way forward I think I’ve clocked on I shouldn’t have tried to return a triple dip with the product

[mothered]

they are giving me the BS that they need to look into the return.
they said they are unable to refund for me because they believe that I received the product

Please describe the events of your claim.

[stevenadams2323]

they are giving me the BS that they need to look into the return.
they said they are unable to refund for me because they believe that I received the product

Please describe the events of your claim.

basically ive triple dipped the product, DNA, EB, DNA

on the third item i said it actually ended up arriving so i went and returned in store.

in hindsight i shoudlnt have and upon returning they said that the order history was throwing them off and they believe i have the product.

They said they will not be able to refund me due to the senior advisor saying no.

Im going through a monzo chargeback right now and created a dispute, do you think i should persist with the claim at next and continue to email them?

[wjts1_]

It seems pretty easy. Do you mind sharing what store it is?

[mothered]

basically ive triple dipped the product, DNA, EB, DNA

on the third item i said it actually ended up arriving so i went and returned in store.
they said that the order history was throwing them off and they believe i have the product.

You've claimed It arrived, therefore you obviously have the Item In your possession.

So why would In-store say they believe you have the product? It's obvious that you do.

They said they will not be able to refund me due to the senior advisor saying no.

What was their reason to decline the refund?

Im going through a monzo chargeback right now and created a dispute, do you think i should persist with the claim at next and continue to email them?

What evidence do you have In support of your claim?

[stevenadams2323]

basically ive triple dipped the product, DNA, EB, DNA

on the third item i said it actually ended up arriving so i went and returned in store.
they said that the order history was throwing them off and they believe i have the product.

You've claimed It arrived, therefore you obviously have the Item In your possession.

So why would In-store say they believe you have the product? It's obvious that you do.

They said they will not be able to refund me due to the senior advisor saying no.

What was their reason to decline the refund?

Im going through a monzo chargeback right now and created a dispute, do you think i should persist with the claim at next and continue to email them?

What evidence do you have In support of your claim?

i have the return receipt, and emails confirming it has been returned.

Bascially they are saying that even though i returned the item, the orders for which i claimed i didnt gt it and i got a reorder shouldnt have happened, therefore they are holding onto the money as they think i have the product and i shouldnt have had reorders in the first place.

Basically they know they were being idiots and they are trying to cover their asses. Personally i dont know how i coudl lose the chargeback. I sent NEXT an email just know explainng all this and how they are taking the piss quite frankly.

[Belekaska]

basically ive triple dipped the product, DNA, EB, DNA

on the third item i said it actually ended up arriving so i went and returned in store.
they said that the order history was throwing them off and they believe i have the product.

You've claimed It arrived, therefore you obviously have the Item In your possession.

So why would In-store say they believe you have the product? It's obvious that you do.

They said they will not be able to refund me due to the senior advisor saying no.

What was their reason to decline the refund?

Im going through a monzo chargeback right now and created a dispute, do you think i should persist with the claim at next and continue to email them?

What evidence do you have In support of your claim?

i have the return receipt, and emails confirming it has been returned.

Bascially they are saying that even though i returned the item, the orders for which i claimed i didnt gt it and i got a reorder shouldnt have happened, therefore they are holding onto the money as they think i have the product and i shouldnt have had reorders in the first place.

Basically they know they were being idiots and they are trying to cover their asses. Personally i dont know how i coudl lose the chargeback. I sent NEXT an email just know explainng all this and how they are taking the piss quite frankly.

May I ask what was the store?

[mothered]

i have the return receipt, and emails confirming it has been returned.

Good.

Bascially they are saying that even though i returned the item, the orders for which i claimed i didnt gt it and i got a reorder shouldnt have happened, therefore they are holding onto the money as they think i have the product and i shouldnt have had reorders in the first place.

they are holding onto the money

^ That's a pre-auth transaction, meaning they've put a temporary hold on the funds.

You haven't lost It and neither Is It transferred to them - It's on hold pending further Investigation.

Basically they know they were being idiots and they are trying to cover their asses. Personally i dont know how i coudl lose the chargeback. I sent NEXT an email just know explainng all this and how they are taking the piss quite frankly.

They've mismanaged your claim and from what you've described, I can't see a chargeback failing.

[stevenadams2323]

i have the return receipt, and emails confirming it has been returned.

Good.

Bascially they are saying that even though i returned the item, the orders for which i claimed i didnt gt it and i got a reorder shouldnt have happened, therefore they are holding onto the money as they think i have the product and i shouldnt have had reorders in the first place.

they are holding onto the money

^ That's a pre-auth transaction, meaning they've put a temporary hold on the funds.

You haven't lost It and neither Is It transferred to them - It's on hold pending further Investigation.

Basically they know they were being idiots and they are trying to cover their asses. Personally i dont know how i coudl lose the chargeback. I sent NEXT an email just know explainng all this and how they are taking the piss quite frankly.

They've mismanaged your claim and from what you've described, I can't see a chargeback failing.

mismanagement at its finest. tryin to cut their losses, ive got all the evidence i returned it and can even have the manager at the store i returned cooborate with me.

They are fucked. even if they reject my claim, the chargeback surely has to work with my overrulling evidence, regardless of if they 'think' i have recieved the items. If i did, why would they have sent out reorders? not my fault for their incompetence.

Lets see how this goes.