[mothered]

Sephora seems to be denying claims recently even with legitimate photos.

They've been requesting video evidence even after providing photos.

What exactly did you experience/come across as the reason for claims being declined?

[KettyKevin500]

Sephora seems to be denying claims recently even with legitimate photos.

They've been requesting video evidence even after providing photos.

What exactly did you experience/come across as the reason for claims being declined?

Not specified. Didn’t ask for any further evidence, just denied it.

---

Sephora seems to be denying claims recently even with legitimate photos.

They've been requesting video evidence even after providing photos.

What exactly did you experience/come across as the reason for claims being declined?

What do you think they best next move would be ? Attempt a legit return, not sure it it’s be linked. Chargeback or suck up the loss.

[mothered]

Not specified. Didn’t ask for any further evidence, just denied it.

Not good enough.

They cannot decline a claim without reason. Tell them to justify their decision.

What do you think they best next move would be ? Attempt a legit return, not sure it it’s be linked. Chargeback or suck up the loss.

I don't know the events of your SE that led to the claim being declined, so It'll be premature to advise on the best course of action.

[irineuvocenaosabenemeu]

Sephora seems to be denying claims recently even with legitimate photos.

so....if you get a real problem with a received package they will decline it?

[mothered]

Sephora seems to be denying claims recently even with legitimate photos.

so....if you get a real problem with a received package they will decline it? 

A very good point to argue.

They cannot possibly decline every claim. It'll be against their return/refund policy.

[KettyKevin500]

Sephora seems to be denying claims recently even with legitimate photos.

so....if you get a real problem with a received package they will decline it? 

A very good point to argue.

They cannot possibly decline every claim. It'll be against their return/refund policy.

I didn’t even reply and they backtracked on there decision.

[mothered]

so....if you get a real problem with a received package they will decline it? 

A very good point to argue.

They cannot possibly decline every claim. It'll be against their return/refund policy.

I didn’t even reply and they backtracked on there decision.

Please elaborate further.

[KettyKevin500]

A very good point to argue.

They cannot possibly decline every claim. It'll be against their return/refund policy.

I didn’t even reply and they backtracked on there decision.

Please elaborate further.

I hadn’t had time to decide and develop my approach to the situation I was in. So without any interaction between my decline I was sent the confo.

[mothered]

I didn’t even reply and they backtracked on there decision.

Please elaborate further.

I hadn’t had time to decide and develop my approach to the situation I was in. So without any interaction between my decline I was sent the confo.

Understood.

[Bobbydrax]

Update with Notino :

So i yesterday, i send them a proof that the bottle was empty. Here is their response :

« We are sorry that you received a damaged product. We always take care of the quality of the products we pack for our customers, but this product must have escaped our attention and it is possible that it is a supplier defect. As a solution to this damaged product, we offer you a reshipment of the product in question or a credit note that corresponds to the amount of the product and that you can then use during your next purchase on our site.
your next purchase on our website. The credit note can only be used once and is valid for 3 months. According to our complaint protocol, refunds are not possible .»

What you think about this @mothered ? Should i keep pushing them ? do you think i can win this or just take an other perfume and go away ?