[mothered]

Update with Notino :

So i yesterday, i send them a proof that the bottle was empty. Here is their response :

« We are sorry that you received a damaged product. We always take care of the quality of the products we pack for our customers, but this product must have escaped our attention and it is possible that it is a supplier defect. As a solution to this damaged product, we offer you a reshipment of the product in question or a credit note that corresponds to the amount of the product and that you can then use during your next purchase on our site.
your next purchase on our website. The credit note can only be used once and is valid for 3 months. According to our complaint protocol, refunds are not possible .»

What you think about this @mothered ? Should i keep pushing them ? do you think i can win this or just take an other perfume and go away ?

Excellent, the SE succeeded.

You can push them by saying you couldn't wait, hence purchased another perfume while the claim was still being assessed, thereby you'd like a refund. Be polite and apologetic - just to build an amicable and friendly rapport with the rep In question. As such, an element of trust will be built, thus help to get them to side with you.

[Defeat]

When it comes to that method I say to avoid it completely, it's a little wild if you think about it.

[Bobbydrax]

After making my rep contact the complaint departement, and after at least 5 more exchanges I think that Notino simply does not offer refunds on means of payment anymore, otherwise they would have already offered it a long time ago. I will settle for the voucher for the value of the perfume. Still better than nothing. Finally I do not recommend SE Notino

[tjash]

After making my rep contact the complaint departement, and after at least 5 more exchanges I think that Notino simply does not offer refunds on means of payment anymore, otherwise they would have already offered it a long time ago. I will settle for the voucher for the value of the perfume. Still better than nothing. Finally I do not recommend SE Notino

They’re bsing you, I had an SE with Notino, same process as you, they offered a replacement/voucher. I politely denied this and asked for a manager to talk to about a refund. After many back and forth emails, asking for pics of box and label etc I finally got a refund after more than a month of originally purchasing the product. But yes as you said, I do not recommend Notino either.