[sully.muh]

Done an order for £450 and was denied dna.
Proof of delivery identities no house building. Its the parcel placed on the street and someone walking past.. Read previous threads and everyone has been asked to signed a declaration but to me they haven’t given that aswell as they are telling me to do a chargeback. + the customer service is really really slow

[Immeasureable]

Have you been pushing them? asking if they have evidence etc worse comes to worse you just return

[Marlboro]

Done an order for £450 and was denied dna.
Proof of delivery identities no house building. Its the parcel placed  on the street and someone walking past.. Read previous threads and everyone has been asked to signed a declaration but to me they haven’t given that aswell as they are telling me to do a chargeback. + the customer service is really really slow

Like someone said above, keep pushing them and make sure to mention that you're thinking of charging back because they don't seem willing to help and are taking their sweet time replying. The proof is on your side. If they don't budge then actually chargeback.

[Huncho]

U refunded sephora before on another account? Maybe ur accounts got linked

[baneman360]

450 might actually be a lot, their limits became lower. I hit a Tom Ford bottle for around $500 and got denied but when I ordered a $200 chanel fragrance it was instant refund.

[Huncho]

450 might actually be a lot, their limits became lower. I hit a Tom Ford bottle for around $500 and got denied but when I ordered a $200 chanel fragrance it was instant refund.

I assume you DNA'd the $200 bottle?

[baneman360]

450 might actually be a lot, their limits became lower. I hit a Tom Ford bottle for around $500 and got denied but when I ordered a $200 chanel fragrance it was instant refund.

I assume you DNA'd the $200 bottle?

Broken bottle, but I'm in the US so idk about UK.