[bunny222]

Was browsing Selfridges for a fragrance and I saw the new YSL Black Opium flanker. It’s advertised as 50ml in the title and the description, but you can only purchase 30ml or 75ml. I was wondering if I could be able to get away with claiming ‘false advertising’ and being able to get a refund? It seems like a good idea but obviously they may want me to return the item for a refund. Or just flat out refuse my claim. Any opinions would be great! Thanks

Here is the fragrance for reference: The perfume

[mothered]

It’s advertised as 50ml in the title and the description, but you can only purchase 30ml or 75ml. I was wondering if I could be able to get away with claiming ‘false advertising’ and being able to get a refund?

Check their terms to see whether an Incorrect listing offers some type of compensation.

In terms of purchasing the product, the only way I could see It working In your favor, Is If you've ordered a 75ml bottle and they shipped the advertised size of 50ml - which Is less to what you've selected. Though, It's unlikely to take place.

[bunny222]

It’s advertised as 50ml in the title and the description, but you can only purchase 30ml or 75ml. I was wondering if I could be able to get away with claiming ‘false advertising’ and being able to get a refund?

Check their terms to see whether an Incorrect listing offers some type of compensation.

In terms of purchasing the product, the only way I could see It working In your favor, Is If you've ordered a 75ml bottle and they shipped the advertised size of 50ml - which Is less to what you've selected. Though, It's unlikely to take place.

What I was hoping to do is order the 30ml bottle (it auto-selects this when clicking on the listing) and say that I was expecting a 50ml. The only downside to this, is that it does say 30ml on the drop down menu, but 50ml in the title and description as I mentioned.
I read their terms and it refers to the statutory rights in the UK. And that states that ‘everything must be as described, fit for use and up to satisfactory quality’. If the product doesn’t meet any one of these, then you’re entitled to a full refund.
I think I will give it a go, worst case scenario they’ll refuse my claim and I’ll have to return it, which won’t seem too suspicious.

[mothered]

What I was hoping to do is order the 30ml bottle (it auto-selects this when clicking on the listing) and say that I was expecting a 50ml.
The only downside to this, is that it does say 30ml on the drop down menu, but 50ml in the title and description as I mentioned.

Good thought, but for the reasons you've mentioned about the 30ml In the drop-down menu, that's why I didn't suggest It.

Essentially, you've selected & received what you've paid for- by description and price.

I read their terms and it refers to the statutory rights in the UK. And that states that ‘everything must be as described, fit for use and up to satisfactory quality’.  If the product doesn’t meet any one of these, then you’re entitled to a full refund.

That will apply If (for example as per my previous post), you ordered a 75ml bottle and they shipped the advertised size of 50ml.

I think I will give it a go, worst case scenario they’ll refuse my claim and I’ll have to return it, which won’t seem too suspicious.

Please reply as developments unfold.

[bunny222]

Unfortunately they said I will have to return it for a refund if I’m unhappy. I will try and get a refund/replacement without having to return anything but I’m not too sure if it will work. It was worth a try haha

[mothered]

Unfortunately they said I will have to return it for a refund if I’m unhappy. I will try and get a refund/replacement without having to return anything but I’m not too sure if it will work.

If they're responsible for loss of goods during transit, box them.