[Karyzelka]

I'm attempting to SE an MX mouse. I spoke with them via live chat for a whole hour and they ended up insisting on a letter of denial from the seller despite reminding them it doesn't say so in their T&S and warranty conditions. Today I've received an email with a form to fill in my personal details, POP and letter of denial. I don't have the item I'm SEing, just pictures so I can't get a letter of denial. If anyone has any ideas, let me know. Otherwise, I'm ok with letting this go.

Edit: I'd like to add that I'm using the same email I used to SE another company under Logitech and, if the claim goes through without me having to send back the "broken mouse", same addy.

You could fake it? not sure how but im pretty sure it's possible.