[Kaz]

Why didn't they accept the serial numbers?

I dont know, no Matter what problem the mouse had, the thing i ask for refund/replacement ( mostly replacement ), they kept asking for SN photo ( i was sending the photo correcty, because i had the mouse with the sn photoshoped ), they also asked for a pop ( tried a few with Amazon, refused, tried some with a spanish shop, refused ), so i dont know what to do sincerely, if i get a pop from pcoomponentes or the shop the lastest pop mentions, i may try again

I can recommend you to make a Fnac one and print it and take a picture of it instead, taking a picture makes it harder to detect if it was manipulated. Really successful in my case.

Do you have the Fnac template? I would need it