[mothered]

pretty sure jeff doesn't have the time to answer my email

He doesn't personally answer each and every email - others do It on his behalf.

In terms of the disposed of the faulty Item method email, was that from the escalation team?

[axel22x]

pretty sure jeff doesn't have the time to answer my email

He doesn't personally answer each and every email - others do It on his behalf.

In terms of the disposed of the faulty Item method email, was that from the escalation team?

Yes, and I contacted them again and explained my concern to leave the item while there are kids in the apartment.
and told them I've disposed of the item you are telling me to return
this was their answer :
We know you've already got rid of the product or of the products.
We will not be able to provide a replacement or refund you for this order unless we receive the original product(s) back.
Since the product was damaged or defective, you may want to contact the manufacturer for replacement options. warranty.

---

pretty sure jeff doesn't have the time to answer my email

He doesn't personally answer each and every email - others do It on his behalf.

In terms of the disposed of the faulty Item method email, was that from the escalation team?

Yes, and I contacted them again and explained my concern to leave the item while there are kids in the apartment.
and told them I've disposed of the item you are telling me to return
this was their answer :
We know you've already got rid of the product or of the products.
We will not be able to provide a replacement or refund you for this order unless we receive the original product(s) back.
Since the product was damaged or defective, you may want to contact the manufacturer for replacement options. warranty.

as for the DNA one we are going to send a police report after a few days, any questions or tips would be appreciated

[mothered]

We will not be able to provide a replacement or refund you for this order unless we receive the original product(s) back.

Tell them you managed to retrieve the laptop after contacting the waste disposal department, however the carrier said they're refusing to transport hazardous goods.

as for the DNA one we are going to send a police report after a few days

Did they request to file a PR?

[axel22x]

We will not be able to provide a replacement or refund you for this order unless we receive the original product(s) back.

Tell them you managed to retrieve the laptop after contacting the waste disposal department, however the carrier said they're refusing to transport hazardous goods.

as for the DNA one we are going to send a police report after a few days

Did they request to file a PR?

Yes, they requested a PR, as for the disposal of the faulty item I will tell them that and keep you updated.

Edit: I would just like to say thank you for all your help despite of the SE outcome, you have been very supportive and educative and I hopefully try my best to contribute back to the community.

---

Update: They remain adamant after me saying the carrier doesn't accept dangerous goods

they said :


Please, return the "laptop model" that you ordered for a refund within 30 days from the date you received them. You can return your package by mail with the return label that you will find in the Returns Center
In most cases, once the return package has been received by the shipping company, it may take up to two weeks for it to be received and processed. Please note that international returns may take longer.
We can't do anything until we receive the return.
We hope to see you again soon on Amazon.

---

I will avoid the disposal of the faulty item laptop since it's an actual credit card, I may try to contact the manufacturer instead since they do not have a way to take the refund money back, I will also do the PR tomorrow for the DNA item, what are my chances?

[mothered]

I would just like to say thank you for all your help despite of the SE outcome, you have been very supportive and educative and I hopefully try my best to contribute back to the community.

You're welcome, It's my pleasure to be of help.

Update:  They remain adamant after me saying the carrier doesn't accept dangerous goods

they said :


Please, return the  "laptop model" that you ordered for a refund within 30 days from the date you received them. You can return your package by mail with the return label that you will find in the Returns Center
In most cases, once the return package has been received by the shipping company, it may take up to two weeks for it to be received and processed. Please note that international returns may take longer.
We can't do anything until we receive the return.

In that case, leave them with nothing to complain about and box the return.

I will avoid the disposal of the faulty item laptop since it's an actual credit card, I may try to contact the manufacturer instead since they do not have a way to take the refund money back

Let us know when you receive their reply.

I will also do the PR tomorrow for the DNA item, what are my chances?

At this stage, they have no evidence to decline your claim, hence the request for the PR.

[axel22x]

I would just like to say thank you for all your help despite of the SE outcome, you have been very supportive and educative and I hopefully try my best to contribute back to the community.

You're welcome, It's my pleasure to be of help.

Update:  They remain adamant after me saying the carrier doesn't accept dangerous goods

they said :


Please, return the  "laptop model" that you ordered for a refund within 30 days from the date you received them. You can return your package by mail with the return label that you will find in the Returns Center
In most cases, once the return package has been received by the shipping company, it may take up to two weeks for it to be received and processed. Please note that international returns may take longer.
We can't do anything until we receive the return.

In that case, leave them with nothing to complain about and box the return.

I will avoid the disposal of the faulty item laptop since it's an actual credit card, I may try to contact the manufacturer instead since they do not have a way to take the refund money back

Let us know when you receive their reply.

I will also do the PR tomorrow for the DNA item, what are my chances?

At this stage, they have no evidence to decline your claim, hence the request for the PR.

I spoke with the police about the PR for a long time wards they said "a PR about a stolen or lost laptop would mean that the laptop was in your possession, according to what you said the laptop wasn't even received, you should do a police report against the company itself" should I speak to amazon about this, I did not receive the laptop how come was it stolen, being stolen means it was in my possession and I'm liable for the stolen product, not them. what do you think?

[axel22x]

Update: I will tell the police that the delivery was made successfully but someone else got the package or was stolen upon delivery

[mothered]

I spoke with the police about the PR for a long time wards they said "a PR about a stolen or lost laptop would mean that the laptop was in your possession, according to what you said the laptop wasn't even received, you should do a police report against the company itself" should I speak to amazon about this, I did not receive the laptop how come was it stolen, being stolen means it was in my possession and I'm liable for the stolen product, not them. what do you think?

Tell Amazon precisely what the police told you.

If they have any Issues, they can communicate directly with the officer who stated the above.

[axel22x]

I spoke with the police about the PR for a long time wards they said "a PR about a stolen or lost laptop would mean that the laptop was in your possession, according to what you said the laptop wasn't even received, you should do a police report against the company itself" should I speak to amazon about this, I did not receive the laptop how come was it stolen, being stolen means it was in my possession and I'm liable for the stolen product, not them. what do you think?

Tell Amazon precisely what the police told you.

If they have any Issues, they can communicate directly with the officer who stated the above.

They still won't budge, I've tried left and right

[mothered]

They still won't budge, I've tried left and right

What did they say this time?