[NoSpeakCanadiano]

Good afternoon,

I'm trying to SE Microsoft Canada for a $2k (Canadian Pesos) item via DNA. They shipped with FedEx. There was no signature, and no detail of where they left it, just "residence". I also live in a fairly rural area where the roads have names that vary by 1 or 2 numbers. The package was received in person by a family member who was home, but no signature or anything provided.

I gave them a couple calls today since they have no chat

Call #1: Operator told me they would need to do an investigation, but their system was not working and to call back in a couple hours
Call #2: Called a couple hours later, systems still not working properly. However the agent got on another line with FedEx and tried filing a claim through their automated system. She then connected to an agent and connected them to me, and the call was dropped (not by me), I assume by the MS agent hanging up.

My plan is to call back either later in the evening, or tomorrow and attempt again.

Any input you guys have would be great. I have experience with FTID and all that already.